Senior Associate/AVP, SRE Operate, Site Reliability Engineering, Technology

Responsibilities

• •Serve as the first line of support for production incidents and service disruptions.
• •Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools.
• •Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs.
• •Participate actively in major incident management activities to minimise business impact.
• •Develop sufficient domain knowledge to support multiple applications and services within assigned domains.
• •Drive adherence to operational procedures, governance standards, and risk controls.
• •Contribute to operational reporting, service reviews, and continuous improvement initiatives.
• •Promote a culture of ownership, accountability, and operational discipline.
• •Participate in knowledge sharing, cross-training, and capability development programmes.

Requirements

• •Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions.
• •Experience supporting mission-critical applications in a large-scale enterprise environment.
• •Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required.
• •Knowledge of Linux, Unix, databases, middleware, or cloud technologies.
• •Good understanding of payments business processes and domain concepts are preferred.
• •Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management.
• •Experience with application monitoring, observability, and operational tooling.
• •Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time