Senior AV Field Engineer

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

You will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities and Duties:

Execute assigned configuration tasks within deadlines both in the configuration lab and the field

Rack fabrication of AV systems in the configuration lab

Verify systems integration wiring connectivity and terminations in the lab

Analyze and resolve configuration issues in a timely manner

Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds

Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco

Verify systems installation wiring connectivity and terminations in the field

Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports

Perform end-user training on specific software applications and interfaces requiring client interaction

Configuration of manufacturer applications, interfaces, and products based on system/client requirements

Assist in system solutions analysis, design, development, and testing activities as needed

Develop and maintain configuration policies and procedures

Review and recommend changes to existing configuration processes

Provide technical guidance to junior specialists in their assigned job duties

Required Skills:

At least 5 years of experience in AV Installation, Commissioning and Service

AVIXA CTS/CTS-I and CQT preferred

Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms

Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC

Experience with AV industry software platforms. Any direct programming experience is a plus

Strong Networking skills. Any specific certifications or training is a plus

Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring

Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required

Experience with Audio tuning, equalization and DSP Programming

Organized, proactive and good communication skills