Senior Billing Specialist

Salary Range: $40,700-$67,800

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Senior Billing Specialist will assist the Renewal Operations team with tasks related to building, maintaining, and renewing client recurring services contracts and Annual License Fees (ALF). The Senior Billing Specialist serves as the knowledge base for client contracted renewals, supporting the Client Success Manager (CSM) and Account Executive (AE) assigned to each client. The Senior Billing Specialist has no management responsibilities.

This position operates under the supervision of the Sales Operations Manager and as part of the full Renewal Operations team.

The Responsibilities

Renewal Contracts

Build client recurring services contracts accurately and in a timely manner.

Modify, convert, and organize client Annual License Fees (ALF) in the system for quoting and renewal purposes.

Build renewal multi-year pricing agreement contracts per the approved terms and renewal schedules.

Maintain accurate client contacts and any special renewal information in the system.

Maintain accurate client Annual License Fee data in the system for quoting and renewal purposes.

Asset Management

Manage the client record of assets, including installing and uninstalling assets as changes occur.

Research, reconcile, and resolve client renewal, contract, and asset record problems or issues.

Reference and Support

Serve as the knowledge base about client contracted renewals, providing reference information for the Client Success Manager and Account Executive serving the client.

Provide internal and external client service while adhering to department standards for turnaround time.

Promptly prepare credit requests or product returns information for any approved adjustments.

Process and complete weekly and monthly reporting.

Client Experience

Respond promptly to CSMs inquiries and resolve issues to enhance client satisfaction.

Collaborate with internal teams to ensure seamless account management and a positive client experience.

Monitor feedback and identify opportunities for service and process improvements.

Be professional and helpful in all communications with clients and other Illumia staff.

What You’ll Bring to the Table

Proficiency in Microsoft Dynamics CRM and FinOps

Proficiency in Claude or Copilot

Proficiency in Microsoft Office (e.g., Excel, Outlook, SharePoint, Word)

Excellent communication and organizational skills

General knowledge of contracting, renewal, or accounting processes

Strong problem solving and critical thinking skills

Commitment to exceptional client service

Excellent attention to detail

Ability to produce quality deliverables with high deadline sensitivity

Our leaders are Humble, Hungry, and Smart:

Humble: The right leaders for Illumia don’t need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what’s possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of clients with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as [non-exempt] the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What’s Good to Know

No travel is required for this position.

Who You’ll Work with

Sales Operations team members

Renewal Operations team members

Client Success Managers (CSMs) and CSM Leadership

Account Executives

Billing and Accounting teams

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.