Senior Business Analyst, AI Studio - Operation & Manufacturing Domain

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business Architect, Applied AI & Automation

What you will do

Let’s do this. Let’s change the world. The Business Architect, Applied AI & Automation position offers a unique opportunity to join a fun, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across Amgen's Applied AI & Automation portfolio.

The job offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. We are the Applied AI team (AI Studio). AI Studio is Amgen’s enterprise engine for turning high-value business challenges into scalable AI products. We partner with key business partners across the company to identify the right opportunities, shape them into actionable use cases, and design, build, and launch AI products responsibly. Our work spans the full lifecycle—from early discovery and rapid prototyping to production deployment, reuse across the enterprise, and measurable business impact.

This is a pre-delivery business architecture role, not a traditional Technical Business Analyst role. The primary focus is to shape business demand before technical design and delivery by partnering with business stakeholders, product teams, solution partners, and delivery architects to clarify opportunities, define business value, document business processes, and prepare high-quality demand for prioritization and technical review.

The role is responsible for leading discovery activities, capturing business context, defining value drivers, supporting business cases, documenting current and future-state processes, and ensuring opportunities are ready to move through intake, discovery, technical review, prioritization, and delivery planning. This role helps ensure that AI and automation investments are connected to measurable business outcomes and that delivery teams receive clear, complete, and value-aligned opportunities.

The Business Architect will play a critical role in improving portfolio quality, strengthening prioritization decisions, and supporting value-driven delivery. The AI&DS framework separates Must Do work from discretionary value-driven work and uses structured inputs such as strategic value, product value, release value, reputational risk, urgency, severity, dependency, release duration, and resource allocation to support objective decision-making.

Roles & Responsibilities:

• •Lead business discovery activities for AI, automation, process, workflow, and digital opportunities across Applied AI & Automation.
• •Partner with business stakeholders, submitters, Product Managers, Solution Partners, Delivery Architects, and Delivery Leads to clarify business needs, opportunity scope, expected outcomes, and readiness for technical review.
• •Translate ambiguous business requests into structured opportunity statements, including business problem, stakeholder impact, current-state pain points, desired future state, value drivers, risks, dependencies, assumptions, and success measures.
• •Support intake triage by assessing whether requests are clear, complete, aligned to business priorities, and ready to move into discovery.
• •Capture the voice of the customer and translate stakeholder input into business architecture artifacts, including opportunity briefs, process maps, value summaries, business case inputs, decision narratives, and discovery documentation.
• •Define and document current-state and future-state business processes using fit-for-purpose methods such as process flows, SIPOC diagrams, value stream maps, journey maps, capability maps, or decision flows.
• •Identify process inefficiencies, gaps, handoffs, dependencies, risks, business rules, and opportunities for AI, automation, or process improvement.
• •Partner with stakeholders to identify expected value drivers, including productivity, cost avoidance, quality and compliance, customer experience, employee experience, speed-to-patient, revenue growth, sustainability, or transformation enablement.
• •Support the development of business cases by documenting value assumptions, expected adoption, measurable outcomes, and the logic connecting business activity to value.
• •Help distinguish between product-level value, release-level value, new value, and sustained value to support portfolio planning and value tracking.
• •Collect, document, and validate business-side prioritization inputs, including strategic value, product value, release value, value confidence, reputational risk, dependency, severity, urgency context, and business resource commitments.
• •Prepare opportunities for Technical Review by ensuring business context, scope, desired outcomes, data/content sources, access/security needs, dependencies, SMEs, sample use cases, and business points of contact are clearly documented.
• •Partner with Delivery Architects to identify gaps before technical feasibility assessment and support a clean handoff from discovery into technical design and delivery planning.
• •Create leadership-ready summaries that explain the business problem, value driver, recommendation, scope, risks, tradeoffs, and next steps.
• •Support prioritization conversations by helping stakeholders understand how value, urgency, risk, strategic alignment, and effort influence portfolio decisions.
• •Use approved AI tools, including ChatGPT and other AI technologies, to accelerate discovery, summarize stakeholder input, improve documentation quality, structure business cases, and create reusable business process artifacts.
• •Collaborate across global, virtual, and cross-functional teams to align business, product, architecture, and delivery stakeholders around clear outcomes.
• •Promote continuous improvement in intake, discovery, business architecture, value definition, and pre-delivery readiness practices.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of Computer Science, IT or related field

OR

Bachelor’s degree and 4 years of Computer Science, IT or related field

OR

Associate’s degree and 8 years of Computer Science, IT or related field

OR

High school diploma / GED and 10 years of Computer Science, IT or related field

Preferred Qualifications:

Functional Skills:

Must-Have Skills:

• •Demonstrated experience working within regulated life sciences environments, including familiarity with GxP, 21 CFR Part 11, computer system validation (CSV), quality systems, and/or related compliance requirements.
• •Working domain knowledge of pharmaceutical or life sciences business processes, preferably in Process Development, Quality, Manu