Senior Business Analyst

Position Title : Sr. Business Analyst/ IT Project Manager

Location : Mumbai

Primary Responsibilities :

• •Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
• •Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
• •Manage project timelines, budgets, and deliverables for client accounts.
• •Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
• •Oversee the development and execution of account strategies to achieve business goals.
• •Track project progress and resolve any issues or concerns that may arise.
• •Conduct regular meetings with clients to review performance and discuss new opportunities.

Skills Required :

• •Strong understanding of IT products, services, and solutions.
• •Excellent communication, negotiation, and interpersonal skills.
• •Ability to manage multiple accounts and projects simultaneously.
• •Problem-solving skills and ability to handle challenging situations with clients.
• •Proficient in MS Office and other business tools.

Qualifications :

• •Bachelor's degree in Business, Information Technology, or related field.
• •Proven experience in management, preferably in the BFSI /IT sector.
• •Experience working with cross-functional teams and managing client expectations.

Desirable Traits :

• •Proactive, goal-oriented, and detail-driven.
• •Ability to build long-lasting relationships with clients.
• •Strong organisational and time-management abilities.
• •Ability to travel as required for client meetings and project oversight.