Senior Client Services Manager

Senior Client Services Manager

We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.

You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities .

What you'll do

Own and grow a portfolio of strategic client accounts.

Build strong relationships with senior stakeholders and C-level executives .

Develop and execute Account Growth Plans (AGPs) .

Identify and drive upsell and cross-sell opportunities .

Lead strategic QBRs and business reviews .

Understand clients’ business models, goals and challenges and proactively bring relevant solutions.

Manage contract extensions and negotiations .

Partner with Delivery, Product and Technology teams to turn client needs into opportunities.

Focus on strategic relationships and growth rather than day-to-day project delivery.

What we expect from you

7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.

Strong experience with digital products, software, SaaS or technology consulting .

Proven track record of account growth, upselling and cross-selling .

Experience working with enterprise clients and C-level stakeholders .

Strong commercial and business acumen, with a focus on ROI, revenue and long-term value .

Excellent negotiation, communication and influencing skills .

Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.

English C1/C2 .

Financial literacy and confidence with budgets, forecasts and Excel.

Highly proactive, curious and comfortable managing multiple strategic accounts.

Nice to have

Background in strategic consulting, product strategy or business development .

International experience and strong cultural awareness.

What success looks like

Every strategic client has a clear Account Growth Plan .

We consistently identify and develop upsell and cross-sell opportunities .

Forecasts and CRM are accurate and transparent.

QBRs are strategic business conversations, not project updates.

Clients see Droids On Roids as a long-term strategic partner .

The existing client portfolio generates sustainable revenue growth.

Why join us?

Work with top-tier international clients on strategic partnerships.

Focus on growth, strategy and relationships , not day-to-day delivery.

Help shape how we manage and grow strategic accounts.

Work with experienced Product, Delivery and Technology teams.