Senior Customer Training Coordinator

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.

The role, at a glance:

We are seeking a highly skilled and experienced Senior Training Coordinator to join our dynamic team in the audio video industry. In this role, you will be responsible for developing, organizing, and delivering training programs to enhance the knowledge and skills of professionals working in the audio video sector. As a Senior Training Coordinator, you will play a crucial role in ensuring that our industry professionals are equipped with the latest techniques, best practices, and technological advancements.

How you’ll contribute:

Collaborate with subject matter experts to identify learning objectives and design comprehensive curricula for various levels of expertise in the audio video industry

Develop comprehensive training materials, courses, and programs tailored to the needs of professionals in the audio video industry. Create engaging content, including presentations, manuals, online resources, and hands-on exercises

Develop engaging and interactive educational materials, including written content, videos, audio recordings, presentations, and interactive modules

Apply instructional design principles to structure and sequence learning content, ensuring effective learning outcomes and engagement

Utilize your technical skills to produce high-quality audio and video content, including editing, mixing, and enhancing raw media files

Incorporate visual elements, such as graphics, animations, and illustrations, to enhance the overall learning experience

Collaborate with the technology team to integrate content into the Learning Management System and ensure seamless user experience

Conduct engaging and interactive training sessions, workshops, and seminars both in-person and online. Utilize a variety of instructional techniques and technologies to deliver impactful training experiences

Develop and administer assessments and evaluations to measure the effectiveness of training programs. Collect feedback from participants and stakeholders and use the data to continuously improve the quality of training

Maintain accurate records of training activities, participant attendance, and evaluation results. Prepare reports and summaries to communicate the impact and success of training initiatives to key stakeholders

Coordinate logistics for training sessions, including scheduling, venue arrangement, and equipment setup, procure necessary resources, and ensure compliance with organizational policies and procedures

A successful candidate should have:

Bachelor's degree in Instructional Design, Education, Multimedia Production, or a related field is a plus but not required

Proven experience in designing and delivering training programs, preferably in the audio video industry

Strong understanding of audio video technologies, systems, and workflows preferred

Minimum of 3 years of experience in facilitation and content development, instructional design, or e-learning production, preferably in the audio video industry

Demonstrated experience in curriculum development, instructional design, and adult learning principles with attention to participant centered learning

Ability to create engaging and interactive training materials and facilitate effective learning experiences

Proficiency in audio and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Audacity) and multimedia authoring tools (e.g., Adobe Captivate, Articulate Storyline)

Familiarity with instructional design models (e.g., ADDIE, SAM) and knowledge of adult learning principles and participant centered learning techniques

Ability to transform complex concepts into clear and engaging content using multimedia elements and participant centered techniques

Comfortable working with various software applications, learning management systems, and multimedia equipment

Strong organizational and time management skills to handle multiple projects simultaneously and meet deadlines

Excellent verbal and written communication skills, with the ability to convey complex ideas in a clear and concise manner

Proven ability to work collaboratively in a team environment and build relationships with subject matter experts and stakeholders

Willingness to travel up to 15% of the time to conduct in-person training sessions, attend industry events, and collaborate with stakeholders as needed

What we offer:

Medical, Dental, and Vision

3 weeks annual PTO and 9 paid holidays

401(k) + matching

Employer-paid base life insurance, short, and long-term disability

Health savings accounts (with Biamp contribution) and flexible spending accounts

Tuition reimbursement

Charitable donation matching

Discretionary company achievement bonus

Referral bonuses

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.