Senior Diagnostic Solution Expert Microbiology - Full Time/Part Time

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.



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Job Description

With the merger of BD Biosciences and Diagnostic Solutions' businesses with Waters Corporation (NYSE: WAT), applications for this position should now be submitted directly to Waters. Waters is a global leader in life sciences. The company supports research and diagnostics by providing advanced analytical instruments, software solutions, and comprehensive services. Particularly in regulated, high-volume laboratory environments, Waters offers technologies grounded in sound knowledge of biology, chemistry, and physics. Working with laboratories worldwide, Waters is dedicated to accelerating the availability of safe and effective medicines, ensuring the quality of food and water, and improving healthcare—for example, through earlier disease diagnosis, monitoring of everyday infections, or combating antibiotic resistance. Approximately 16,000 employees worldwide are committed to transforming scientific challenges into practical solutions that sustainably improve people's lives.

About the role

The CONNECT CoE Senior Diagnostic Solution Expert Microbiology is a senior subject-matter expert and capability builder within the Center of Excellence. The role has a strong practical focus on delivering and continuously improving hands-on training for the Waters ADx Microbiology portfolio. Through structured knowledge sharing, in the field coaching and cross-training, the role strengthens capability across the CONNECT team and within the countries and helps establish reliable back-up coverage for key training programs. In addition, the role provides expert support, contributes field insights and supports the roll out of existing and new Professional Services and continuous-improvement initiatives across EMEA.

Key Responsibilities

Training & Education

• •Deliver quarterly hands-on training from the Waters Heidelberg EMEA ADx training facilities for BD Phoenix M50, BD Phoenix Autoprep, BD Bruker MALDI, BD BACTEC FX-40/FX/FXI, BD Epicenter and BD BACTEC MGIT/MGIT II to Application Specialists, Professional Services colleagues and distributors, using standardized and engaging delivery methods. Additional training sessions on request and in line with business needs.
• •Deliver TB eXiST training on request, and support the preparation and transfer of relevant training content and expertise into the BD Synapsys training approach when the corresponding functionality becomes available.
• •Contribute to the design, delivery and continuous improvement of impactful end-to-end BD Synapsys Microbiology workflow trainings, connecting technical content with laboratory processes, implementation activities and user needs. Prepare select DSE/CoE colleagues to take (co)ownership of its ongoing delivery once the trainings are established and ready for deployment.
• •Support the development of a microbiology training framework, including a practical “day in the lab” format in local customer laboratories that gives learners first-hand exposure to real laboratory workflows, practices and challenges.
• •Establish structured knowledge sharing and cross-training within the CONNECT team to broaden team capability, retain critical expertise and maintain reliable back-up coverage for key training programs.
• •Coach DSE colleagues and local application specialist through co-delivery, observation, in the field On the Job training & feedback and train-the-trainer activities, supporting progression toward consistent, independent delivery of assigned training.
• •Develop new and maintain standardized application specialist curricula, including theory, hands-on, practical exercises, on-the-job learning, master modules and trainer guidance.
• •Use learner feedback, field insights, competency checks, refresher activities and proportionate training-quality indicators to support continued proficiency and curriculum improvement.
• •Develop and maintain training materials and practical knowledge resources that support consistent delivery across the DSE and Application Specialist communities. Collaborate with Global Services Education and Training teams to align practices, content and documentation where appropriate.
• •Maintain complete and accurate learning records in the Learning Management System to support audit readiness and applicable quality requirements.
• •Coordinate BD Heidelberg C2 microbiology labs according to local guidelines, safety and biosafety regulations.

Support

• •Provide second-line Microbiology expert support (including Informatics and Core (Clinical) Microbiology) for complex issues reported by colleagues or local teams.
• •Provide targeted field support for critical issues or where local proficiency is not yet available, while transferring knowledge to strengthen local capability.
• •Monitor product- and workflow-related trends, document recurring insights and escalate them through the appropriate channels when required.
• •Collaborate with regional and global teams, including Triple S, Technical Services, Informatics and Quality, to support root-cause analysis and appropriate corrective or preventive actions in response to customer complaints.
• •Stay current with customer workflows, needs and challenges through regular field visits, on-the-job activities, customer training and troubleshooting events in collaboration with local teams.
• •Support the development of standardized customer-training tools and content for the microbiology portfolio.
• •Support local teams with the configuration of microbiology solutions, including BD Synapsys, so that solution setup and training reflect the intended laboratory process.

Coaching and mentoring

• •Coach and mentor Application Specialists and DSE colleagues to support consistent competency standards across countries.
• •Support development pathways for selected DSE/CoE colleagues to progress from observation and co-delivery to independent delivery of assigned hands-on and/or Synapsys workflow training.
• •Work with the EMEA Professional Services team and Regional Marketing to support deployment of the Customer Engagement Model and clarify the contribution of Application Specialists to solution design, implementation, sustainment and optimization.
• •Support the development and adoption of standardized processes, tools and Professional Services approaches, including training internal associates in their use.
• •Identify and contribute to targeted continuous-improvement initiatives that strengthen training delivery, knowledge transfer and cross-functional way