Senior Director, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Support based in United States.

The Senior Director, Customer Support will lead the vision, strategy, and day-to-day operations of a large-scale customer support organization. This role is responsible for delivering a consistent, high-quality customer experience while building scalable and efficient support operations. You will lead and develop high-performing teams and establish a culture of accountability, collaboration, and continuous improvement. Working closely with Customer Success, Product, Engineering, and Sales, you will champion the voice of the customer and influence product and service improvements. Data, customer insights, automation, and self-service will be central to how you identify opportunities and drive measurable results. This is a senior leadership opportunity in a fast-paced technology environment with significant scope for organizational and customer impact.