Senior Director, Litigation and Operations Strategy

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is seeking an accomplished Senior Director of Litigation and Operations Strategy to lead strategic planning, operational performance, and cross‑functional execution across the Staff Counsel organization. This role serves as the operational arm of the Staff Counsel Leadership Team, with responsibility for driving litigation strategy, performance discipline, and operational excellence aligned with enterprise objectives.

The Senior Director provides executive‑level leadership over litigation operations, including direct oversight of the Director, Litigation Oversight & Compliance and the Director, Associate Experience & Development , to ensure consistency, mitigate risks, and set standards across Staff Counsel.

Location

• •Remote role, with in-office presence and travel as needed.
• •Preferred location: Maryland (Bethesda office).

Key Responsibilities

Leadership, Strategy, and Governance

• •Set and execute department‑wide litigation and operational strategy aligned with cost efficiency, outcome consistency, and risk management.
• •Ensure effective execution of compliance, quality assurance, and litigation governance frameworks.
• •Analyze litigation and operational performance metrics; translate insights into actionable improvement initiatives.
• •Drive accountability, transparency, and disciplined execution across Staff Counsel leadership.

Litigation Operations and Case Management

• •Lead continuous improvement of case‑handling processes, workflows, and technology platforms, including oversight of case assignment models, litigation budgeting, and efficiency tracking to drive consistent outcomes and operational discipline.
• •Ensure litigation operations align with internal controls, compliance standards, and enterprise risk expectations.

Talent Development and Associate Experience

• •Own the end-to-end strategy for associate experience, engagement, and capability building across Staff Counsel.
• •Set training strategy and curriculum priorities (onboarding, litigation skills, and leadership development) aligned to litigation strategy and workforce needs.
• •Drive adoption of standardized processes, tools, and operating practices that improve organizational effectiveness and execution discipline.
• •Use development and progression data to inform talent decisions and succession planning.

Technology and Enablement

• •Lead adoption and optimization of litigation technology, including AI‑enabled tools, in partnership with Legal Operations and Legal Technology teams.
• •Implement standardized processes to equip, train, and support associates in the effective use of litigation technology and AI-enabled tools.

Establish governance for best practices, usage expectations, and adoption metrics tied to productivity and outcomes.

Communications and Staff Engagement

Own the governance and consistency of Staff Counsel’s organizational communications and meetings, including planning, content alignment, and follow‑through for town halls, management meetings, and leadership communications.

Drive clarity, consistency, and accountability in messaging cascading from senior leadership to the workforce, partnering with leadership to ensure communications reinforce strategy and priorities.

Stakeholder Engagement

• •Partner with Claims, Legal Operations, Legal Technology, and other internal stakeholders to align litigation strategy and execution.
• •Collaborate with outside counsel and vendors to ensure performance expectations, cost discipline, and quality standards are met.

Qualifications

Education and Experience

• •Active license to practice law in at least one state; must maintain all CLE requirements.
• •Minimum ten (10) years of experience in litigation, legal operations, strategy, program management, or consulting, preferably in a complex, matrixed environment.
• •Demonstrated people‑management and senior‑level leadership experience.

Skills and Competencies

• •Strong analytical and strategic problem‑solving capabilities.
• •Proven ability to drive operational results and lead change at scale.
• •Executive presence with the ability to influence and align stakeholders at all levels.
• •High ethical standards and demonstrated commitment to transparency and accountability.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• •Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• •Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• •Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• •In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

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