Senior Food & Beverage Manager

Year Round

• WORK AND PLAY IN THE MOUNTAINS
• Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

+ Free Alterra season pass for spouse and dependents 25 & under

50% off window ticket price at IKON partner resorts

Free access to Alterra Mountain destinations during time off

Free ski-referral letters for employees to use at other mountain resorts during time off

Free friends & family day-ski vouchers (Periodic allotment)

Discounts on Ski & Snowboard Lessons

Discounts on Ski & Snowboard Rentals

Discounts on Gear Tune-Ups

Discounts on Food & Beverage

Discounts at Crystal Mountain Retail shops

Free Crystal branded swag

Pro deals on gear with 100s of brands

Discount Marketplace

Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

Employee-only Night Skiing events

Employee Housing Available for eligible positions

Accrued paid time off for eligible positions

Group health insurance for eligible positions

401K benefit and generous match with immediate vesting for all staff members over 18

Opportunities for growth, advancement, and year-round employment

Position Title : Senior Food & Beverage Manager

Business Unit or Department: Food & Beverage

Reports to: F & B Director

Classification: Exempt - Salary

# of Direct Reports: 1-6

# of Indirect Reports: 15-50

Wage Range: $85,000 - $95,000, bonus eligible

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

• We Honor Authenticity
• We Cultivate Collaboration

We Prioritize Purpose

POSITION SUMMARY

Crystal Mountain is seeking an experienced, results-driven Senior Food & Beverage Manager to lead daily operations and support the continued development of our diverse food and beverage program.

Reporting to the Director of Food & Beverage, this position plays a critical role in executing the department's annual operating plan, managing financial performance, developing management teams, and ensuring operational excellence across multiple dining venues.

The ideal candidate is a proactive hospitality leader who combines strong business acumen with a hands-on approach to operations, employee development, and exceptional guest experiences.

ESSENTIAL DUTIES

Oversee daily operations across multiple food and beverage venues, ensuring consistency in food quality, service, cleanliness, safety, and guest experience.

Conduct daily venue walkthroughs to evaluate operational standards, employee presentation, equipment functionality, and overall readiness.

Identify operational challenges, implement corrective actions, and ensure timely follow-through.

Support execution of the department's annual operating plan and strategic initiatives.

Manage operational financial performance, including revenue, labor, cost of goods, inventory, purchasing, and controllable expenses.

Monitor budgets, forecasts, financial reports, and key performance indicators.

Identify opportunities to improve profitability, productivity, and operational efficiency.

Hold venue management teams accountable for established financial objectives.

Lead, coach, and develop managers, supervisors, and frontline employees.

Oversee staffing, scheduling, recruitment, onboarding, training, and performance management.

Foster a positive, accountable, and collaborative workplace culture.

Ensure compliance with company policies, employment regulations, and safety standards.

Maintain consistent communication with the Director of Food & Beverage, venue leadership, Culinary, and supporting departments.

Provide regular operational and financial updates, including challenges, corrective actions, and recommendations.

Develop proposals for improvements to service standards, operating procedures, revenue opportunities, and overall program performance.

Support implementation of approved initiatives and measure their effectiveness.

Support the development of program initiatives alongside the F&B leadership team.

Manage and support the execution of Catering events and activities seasonally within your scope of operations.

Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.

Assist in the preparation of annual budgets and scheduling expenditures.

Respond efficiently to customer questions and complaints.

Work closely with Purchasing Manager to ensure product delivery and par levels.

Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CM brand.

Attend all staff meetings as required, including managing regular meetings with staff.

Event supervision – requiring the ability to communicate in stressful situations, active listening, and problem solving.

Provide guidance and structure, for setting-up events including but not limited to how to clean and set dishware, glassware, silverware, linens, upright pipes, crossbar pipes, drapes, napkins (folded), audio, lighting, any other request approved and outlined within the banquet event order (BEO).

Provide guidance and structure on how to serve food and beverages including alcohol within the standards set at Crystal Mountain and the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.

Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

5+ years of progressive food and beverage management experience, preferably in high-volume, multi-unit, resort, or hospitality operations.

Demonstrated experience leading managers and developing high-performing teams.

Strong financial management skills, including budgeting, forecasting, labor management, and cost controls.

Comprehensive knowledge of food and beverage operations, guest service, food safety, and regulatory compliance.

Excellent communication, organizational, analytical, and problem-solving skills.

Proficiency with POS systems, inventory management platforms, and Microsoft Office applications.

Ability to work a flexible schedule, including weekends, holidays, and peak resort operating periods.

Required valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)

Required valid Washington Food Worker Card (Health & Food Safety)

Ability