Senior Infrastructure Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading the most complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of the most complex technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include consistently looking for opportunities to improve the reliability and efficiency of implementing the services, and influencing a culture of innovation and continuous improvement.

Overview:

The role of the Cable Design/Implementation Engineering Manager is to provide management, leadership, direction and logistical support to Network Service Towers and Service Delivery based teams. This leadership and direction come in many forms, technical, decision making and strategic vision.

This position will interface directly with internal and external customers/suppliers; Network Services, architecture, engineering, product/project management, Data Center Services, Storage, Real Estate and Operations teams. They will also work with various design/implementation teams (Facilities/MEP), change management, finance and business management. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and in team settings of various sizes and in different locations.

The design and engineering part of the role is to manage and provide both technical design and engineering services and oversee other cable design engineers (i.e. Engineers, RCDD, etc.) supporting all structured cabling, technology room/raised floor efforts, backbone/riser and lateral distribution systems. Direct areas of responsibilities include estimates and scope development, design/create design documents, create bid documents, bid analysis, develop and administer RFPs, field surveys and validation of as-built drawings. The Cable Design and Engineering Delivery Manager has a knowledge and understanding of building codes and regulations, participates/oversees the project portfolio they/their team is assigned to. Baseline knowledge of Networking, Data Center and User/Office/AV/Security/IOT technologies is a plus. This role is part of a global solutions and service delivery organization.

The Field Services, Labor and Contractor management part of the role provides and is responsible for the labor, resources, material management; logistics and delivery of the Field Services responsibilities and service which includes cable implementation, onsite and dispatched technical and “hand and feet” labor supporting Incidents, Requests (REQs) and BAU projects. The role focuses on supporting a variety Global Technology and LOB demand and has a deep understanding of technology and cable/cable infrastructure management, labor and organized labor management principles, logistics, quality and financial management and is able to tackle complex problems with innovative solutions. Critical to this role is the ability is to use various levels of data to rationalize actions that optimizes the service and creates multi-level efficiencies. Manages and tracks contractor and supplier relationships.

The Cable Design and Engineering Delivery Manager manages RCDD/Cable Engineers who are considered a subject matter expert in their field and are expected to stay current with various technologies, maintain industry certifications, support organizational goals and understand industry trends to drive value. The Cable Design and Engineering Delivery Manager is responsible to maintain, update and govern the firm’s Cable Design Standards in accordance with the firm’s formal standards, regulatory, compliance and audit framework. This is done based upon the firm’s technology and real estate roadmaps, industry trends and in partnership leading an internal SME working group (known as a “Cable Engineering Product Cabinet”). The Cable Design and Engineering Delivery Manager’s role supports Cable Design and third-party labor as a Network Services formal “Product” and will be governed by formal Network Services product standards.

Responsibilities:

• •Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes
• •Develops software solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end engineering solutions and provides feedback to the architecture teams
• •Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• •Participates in various steering committees for technical and infrastructure service domains
• •Leads the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• •Mentors and guides team members to ensure system design technology solutions comply with enterprise system design and engineering standards
• •Creates an inclusive and healthy working environment and help to resolve organizational impediments/blockers

• Managerial Responsibilities:
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• •Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• •Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• •Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• •Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• •People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• •Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• •Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• •Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• •10+ years’ experience working with structured cabling services supporting various environments (Networking, Data Center and User/Office/AV/Security/IOT technologies) and services
• •Candidate must have solid and demonstrated experience in developing solutions and services aligned to business requirements that utilize department’s standards, product sets, industry information, templates, systems and artifacts
• •Engineering management: mange and d