Senior Installation Specialist

Fuelling the business of fun.

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

What You’ll Do

As a Senior Installation Specialist, you’ll bring our technology to life—leading installations, solving complex challenges, and delivering exceptional customer experiences from day one.

Lead Customer Implementations

Own onboarding and installation projects from pre-installation through go-live

Configure and deploy Embed hardware, software, EMV, and third-party integrations

Provide expert guidance on network setup, cabling, and infrastructure

Be the Technical Expert

Troubleshoot complex issues remotely and onsite

Act as the escalation point for high-impact customer incidents

Deliver timely, reliable, and customer-focused solutions

Elevate the Customer Experience

Build strong relationships and serve as a trusted advisor

Communicate clearly and proactively throughout every project

Ensure systems meet performance standards and readiness criteria

Drive Continuous Improvement

Identify opportunities to streamline and improve installation processes

Contribute to documentation, knowledge base content, and best practices

Use data to improve execution and customer outcomes

Support & Mentor the Team

Coach Installation Specialists through complex technical challenges

Assist with training and team development

Lead by example in quality, accountability, and collaboration

Experience & Skills Needed

4+ years in installation, technical support, or field services

Strong troubleshooting and problem-solving experience

Technical expertise in:

Windows OS, networking (TCP/IP)

SQL/database environments

Hardware/software deployment

Ability to explain technical concepts to non-technical users

What Will Set You Apart

Customer-first mindset

Strong communication and relationship-building skills

Calm and effective in high-pressure situations

Detail-oriented and highly organized

Passion for learning and evolving technology

Nice to Have's

Experience in Family Entertainment Centers (FEC)

Microsoft or networking certifications

Gaming or reader installation experience

Benefits & Perks

Comprehensive Medical Coverage – PPO plans with flexible options

Dental & Vision Insurance – Company-paid for employees

Company-Paid Protection – Life, Short-Term & Long-Term Disability

Supplemental Coverage – Accident, Critical Illness, and Hospital plans

401(k) with Company Match – 100% of first 3%, 50% of next 2%

Paid Time Off – Vacation, sick time, holidays, and your birthday

Workplace Perks – Free parking + fitness center access (Dallas office)

Professional Development – Ongoing learning and career growth opportunities

Additional Details

Travel required (including onsite customer visits)

Occasional after-hours coordination across time zones

Field work may involve physical activity (lifting, standing, tools, etc.)