My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, New York, Remote

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Senior
Country: US
Work mode: Remote-friendly
First seen by hirly: 2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

Our clients love us and our satisfaction surveys show it at a consistent 97%

We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support

No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!

We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.

Senior IT Support Engineer Duties and Responsibilities

Be Fanatically awesome all the time!

Be an active advocate for customer satisfaction

Provide technical excellence t for systems, software, and hardware

Document/Update internal Kb’s, SOP’s, Wiki’s

Ask educated questions and listen to customers to determine the root cause of issues

Work through the problem-solving process with customers, empowering them to do the same in the future

Participate in training incoming staff

Report significant and recurring issues

Participate in the After Hours Escalation on-call rotation

Senior IT Support Engineer Requirements and Qualifications

Proven experience as a senior technical engineer, preferably in an MSP Environment

Ability to diagnose and resolve advanced issues

Excellent communication skills

Keen attention to detail, the memory of patterns, and interest in problem-solving

Consistently demonstrate the MyITcrew Core Values and meet standard metrics

Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent

Advanced skills in the management of Active Directory Domain environments

Proficient in networking, for both on-premise and cloud-based networks.

A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Original posting on My IT Crew's site ↗

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job