Senior Manager, Customer Engagement Platforms

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

To deliver more innovative medicines to patients is our mission for Bristol Myers Squibb Japan. To achieve this mission, it is essential for us to evolve our commercial model to effectively launch new brands successfully and engage customers even under complex and competitive market situation.

The primary role is responsible for supporting the transformation in the sales team through Enhancement of Veeva CRM itself and Enhancement of CE^3 leverage data capabilities such as Veeva CRM. Another key role is leading and managing AI transformation initiatives to advance Veeva CRM and CE^3. Furthermore, to achieve this, this role leads change management for the sales team regarding information gathering and data input into Veeva CRM. Based on feedback from the sales team, he/she needs to configure input fields that will be more useful through CE^3 enhancements and also improve input efficiency. This involves working closely with cross-functional teams in Japan and WW, including the AIA, IT, C ustomer E ngagement P latforms, Sales Force Excellence, WS, Omnichannel Strategist, Brand team, Sales team, Commercialization Learning, Commercial Legal & Compliance.

This role is responsible for supporting the transformation in the sales team and CE^3, which is an important element of transformation, through data capabilities. From the perspective of data capabilities, it is necessary to make various proposals to the SFE, CEP, and sales team, and to accelerate the implementation of transformation to lead the business to success. Deep knowledge and understanding of the strategic business goals and priorities will be required together with effective cross-functional collaboration.

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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R1605512 : Senior Manager, Customer Engagement Platforms