Senior Manager, Fraud Operations

About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 38,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

About the Role

Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales.

What You'll Do

Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations

Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training

Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings

Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring

Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions

Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation

Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases

What We're Looking For

7+ years of relevant experience

Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)

People leadership — managing investigators or analysts

SEON or equivalent fraud detection platform

Salesforce case management

BSA/AML familiarity

Familiarity with KYB outputs and how to read them for fraud signals

Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact

CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus

Fintech, travel, or multi-product marketplace experience a plus

Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

• Compensation
• Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$121,000 — $168,000 USD

• The Engine Edge: Perks & Compensation
• We believe in rewarding great work with great benefits:

Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.

Benefits: Check out our full list at engine.com/culture

Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more