Senior Manager, IT Infrastructure

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

Reporting to the Regional Data Centre Operations Director, EMEA, the Senior Manager, IT Infrastructure will lead the deployment, operation and continuous improvement of IT infrastructure across Volta's AI factories in EMEA. You will oversee highly available, secure and scalable compute, network and facilities-adjacent technology services across multiple data centre campuses. The role combines strong technical expertise with operational leadership, commercial judgement, vendor management and the ability to run infrastructure programmes at scale. You will lead the IT infrastructure site teams, set operational standards, drive automation and make sure IT infrastructure services meet demanding requirements for availability, performance, security, capacity and cost efficiency.

What You Will Be Doing

Infrastructure leadership

Own the deployment, operation, maintenance and lifecycle management of large-scale data centre IT infrastructure across EMEA

Lead infrastructure operations across compute, storage, networking and platform services, as designed by Volta's CTO organisation

Define standards for resilient, secure and repeatable infrastructure deployments

Ensure Volta's IT infrastructure and site teams, both insourced and outsourced, are ready to support high-availability services

Partner with the CTO architecture team, operations engineering, security, facilities and product teams to align infrastructure capabilities with business requirements

Oversee Volta's providers and integrators, holding them to strict KPIs and making sure customer SLAs are fully met

Data centre operations

Oversee the operational readiness and performance of data centre IT infrastructure environments

Establish and maintain processes for installation, maintenance, upgrades, decommissioning and asset lifecycle management of Volta's AI platforms

Ensure effective capacity planning for network connectivity, infrastructure and hardware availability

Manage incident, problem, change and event management processes for IT infrastructure services

Lead or support large-scale event response, service restoration, root cause analysis and corrective action programmes

Maintain operational documentation, playbooks, escalation procedures and disaster recovery plans for IT infrastructure

Ensure infrastructure environments are audit-ready and meet regulatory, contractual and internal control requirements

Reliability, security and resilience

Set service-level objectives, KPIs and operational health metrics for IT infrastructure services, including for partners and providers SENIOR MANAGER, IT INFRASTRUCTURE VOLTA / JOB DESCRIPTION PAGE 3

Drive improvements in uptime, mean time to detect, mean time to recover, change success rate, capacity utilisation and operational risk

Ensure IT infrastructure supports business continuity, disaster recovery, backup, replication and recovery testing requirements

Promote a culture of resilience engineering, preventative maintenance and continuous improvement

Contribute to and review the EMEA technical risk register, making sure mitigation plans are documented, prioritised and delivered

Automation and operational excellence

Reduce manual intervention through automation and standardised tooling where relevant

Define IT engineering and operational standards for repeatable deployments across multiple sites and regions

Use data and operational metrics to identify bottlenecks, recurring failures, capacity risks and opportunities to optimise

Establish effective governance for IT infrastructure changes, technology standards and platform roadmaps

People and stakeholder management

Promote a generative safety culture, inclusive leadership, operational discipline and knowledge sharing

Hire, lead, develop and retain a high-performing team

Define team structures, responsibilities, career paths, performance expectations and succession plans

Build strong partnerships with your main internal customers: the CTO organisation and the service owners

Communicate technical risks, investment needs, service performance and operational priorities clearly to senior leadership

Coordinate with vendors, contractors, managed service providers and hardware manufacturers

Financial and vendor management

Contribute to infrastructure operating and capital expenditure planning

Manage supplier relationships, SLAs, contracts, procurement activity and vendor performance

Identify opportunities to reduce total cost of ownership without compromising availability, security or service quality

Track budgets, forecasts, resource utilisation and programme benefits

How success will be measured

Infrastructure availability, reliability and performance against agreed service objectives across EMEA

Fewer major incidents, recurring failures, unplanned outages and operational risks

Better incident response, recovery times, change success rates and problem resolution

Capacity and infrastructure expansion programmes delivered on schedule and within budget across EMEA

Improved IT infrastructure utilisation and total cost of ownership

Compliance with security, audit, resilience and operational control requirements

Team engagement, retention, technical development and leadership effectiveness

Strong stakeholder partnerships and customer satisfaction

What You Bring

Essential:

A bachelor's degree in computer science, information technology or a related field, or equivalent practical experience

Typically 10 or more years' experience in IT infrastructure, data centre operations, cloud infrastructure, systems engineering, network engineering or a related discipline

Several years managing technical teams and leading large-scale IT infrastructure operations or transformation programmes

A track record of operating business-critical or mission-critical infrastructure at enterprise or hyperscale

Strong knowledge of data centre technologies, including servers, storage, networking and monitoring

Experience of disaster recovery, capacity planning, incident management and change management

Experience leading cross-functional teams and influencing senior stakeholders

Excellent written, verbal, analytical and organisational skills

Able to take part in or oversee an on-call and major incident response rota

Desirable:

Experience in hyperscale cloud, colocation, internet service provider, telecoms or large enterprise data centre environments

Managing IT infrastructure across multiple regions, countries or geographically distributed sites

Public cloud platforms and hybrid or multi-cloud operating models

Knowledge of data centre facilities interfaces, including power, cooling, environmental monitoring, physical security and structured cabling

IT service management frameworks, reliability engineering, and ISO 27001, SOC 2, NIST or similar control frameworks

Relevant certifications such as ITIL, CISSP, CCNP, PMP, AWS, Azure, Google Cloud or equivalent

Core competencies

Strategic infrastructure leadership

Hyperscale operations and systems thinking

Reliability and resilience

Technical decision-making

Operational excellence

Incident and crisis leadership

Vendor management

Clear executive communication