Senior Manager - Operations

Visit Health

Senior Manager - Operations

FULL-TIME BENGALURU

About us

Visit Health is changing the face of employee health and wellness in India. 1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs.

Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalisation benefits only; ie, Secondary Care. Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments. The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems.

In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms. As a result, the experience for an employee is disconnected, with limited utilisation and engagement.

This is where Visit Health comes in - a one stop solution for all employee health benefits needs. We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc. for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces. We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification.

Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal.

Don't just take take our word. Check us out @ https://vsyt.me/o/app

We are looking for a Senior Manager Operations to join our high energy team

You will have a direct impact on the Operations framework. You'll lead a high-energy team that's scaling across all functions. Pushing high quality Operations Management while also balancing the pros/cons of speed/quality will be critical.

As part of your day-to-day work, you will

● Building long term relationship with key clients.

● Increasing existing volumes by interacting regularly with client’s and also helping the sales team by cross selling and upselling the service or product

● Monitoring all the set SLA’s by periodical reviews with different stakeholders

● Act as point of contact for complaints or grievance management

Must Haves

● Ensuring the medical appointments scheduling within TAT of 4 hours

● Arranging monthly/weekly review calls with the Insurer

● Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies

● Ensuring regular MIS flow to the Insurer as per the required format and data

● Make sure the medical reports TAT targets are met month on month.

● Escort the HNI customers for their medical check-up as and if required

● Graduate/Post Graduate with Minimum 7-10 years of experience in client management preferably in Insurance/ TPA industry

● Good understanding of Life Insurance operations

● Good Knowledge of MS Office

● Strong process & team management skills

Salary Range - 12 - 13 LPA - Depends on current skillset and past experience.