Senior Manager, Program Management

Please make sure to apply with your Coupang e-mail address .

Senior Manager, Program Management

What You Will Do

Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.

Ensure quality of catalog onboarding (images, content, titles, translations).

Manage SLAs and operational metrics.

Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).

Oversee AI-assisted translation quality and prevent escalations.

Identify problems and fix them proactively.

Basic Qualifications

People leadership and team management.

Operational process management.

Stakeholder management across cross-functional teams.

Understanding of catalog onboarding (content, images, titles, translation workflows).

Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).

Preferred Qualifications

Experience with international product onboarding.

Familiarity with compliance requirements for international/cross-border products.

Experience managing AI-assisted workflows or translation quality.

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.