Senior Manager, Travel Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Travel Services based in United States.

• This leadership role oversees multiple customer support teams operating in a 24/7 travel services environment.
• You’ll lead managers and Travel Experience Consultants while driving consistent service quality, operational performance, and customer satisfaction.
• The role combines people leadership, process optimization, escalation management, and data-driven operational strategy.
• You’ll work closely with client-facing and cross-functional teams to strengthen customer retention and improve the traveler experience.
• A key focus will be scaling support operations through standardized processes, root-cause analysis, technology, and continuous improvement.
• You’ll also help shape hiring, training, coaching, and career development as the organization grows.
• This is an opportunity for an experienced travel or contact-center leader to make a significant impact in a fast-paced, technology-enabled environment.