Senior/Mid Technical Operations Engineer

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services has been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust and value long-term partnerships that allow our customers and our team to grow together.

The NOC Team provides 24-hour continuous support and monitoring to ensure an uninterrupted flow of all data and services.

Key Responsibilities:

Monitor: Take ownership of monitoring and operating the application stack to ensure uninterrupted 24/7 stability.

Monitoring & Observability: Continuously improve monitoring, observability, and alerting capabilities to enhance system reliability and performance.

Alert Handling: Act on alerts and alarms following Standard Operating Procedures (SOPs) to address issues promptly.

Service Management: Manage Jira tickets and participate in incident management processes to ensure timely resolution and clear communication.

Ticket Management: Oversee the ticketing system, ensuring that all tickets contain accurate, up-to-date information for effective tracking and resolution.

Collaborative Deployment: Coordinate with internal teams during routine deployments to ensure smooth, efficient rollouts.

Issue Resolution: Work closely with internal stakeholders to identify and resolve issues impacting our services.

NOC Process Development: Develop, document, and maintain Network Operations Center (NOC) policies, procedures, and tools to optimize operations.

Requirements:

Language Skills: Fluent in English, with strong communication abilities for effective collaboration.

Educational Background: Bachelor’s degree in Computer Science or a related field.

Experience: 3+ years in a technical services, NOC, or operations role.

Shift Flexibility: Willingness to work in a 24/7 shift rotation. Night shifts are conducted remotely from home.

Monitoring & Observability Tools: Hands-on experience with Grafana, Prometheus, Elastic, Site24x7, or similar monitoring and observability solutions.

Incident Management: Familiarity with incident management processes, troubleshooting, and service restoration practices.

Technical Knowledge: Solid knowledge of Internet protocols and Linux operating system fundamentals.

Analytical Skills: Strong analytical and problem-solving capabilities.

Self-Motivation: Highly self-motivated, with a desire to learn and grow.

Our reward to you is:

We’re not just about work, we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us:

Competitive remuneration package and social benefits.

Food vouchers.

Premium Health Insurance coverage.

Discount on Multisport / CoolFit card.

Free snacks and beverages in the office and Happy Hour on Fridays.

Friendly environment with colleagues ready to share their experience.

Team-building events and activities.

Great office locations.

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!