Senior Order Management Analyst

Who We Are

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.

We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

Our Values

Customers

We relentlessly increase value for customer and do the right thing for them.

Action

We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.

Team Spirit

We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Innovation

We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.

Excellence

We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.

Senior Order Management Specialist

Senior Order Management Specialist will manage end-to-end order processing across a global customer base. This role focuses on order accuracy, timely fulfillment, issue resolution, and continuous process improvement.

You will work closely with Sales, Finance, Logistics, and Customer Success teams to ensure smooth order lifecycle management while minimizing delays and errors.

What You'll Do

Manage the full order lifecycle from order entry to shipment and delivery.

Review, validate, and process customer orders in ERP/CRM systems.

Handle complex, high-value, or contract-based orders with accuracy

Ensure timely order fulfillment aligned with defined SLAs.

Coordinate with Sales, Finance, and Logistics to resolve order-related issues.

Monitor order status, backlogs, and delivery schedules proactively.

Investigate and resolve order discrepancies, including pricing, billing, and shipping issues.

Manage order modifications, cancellations, returns (RMA), and credit/rebill processes.

Act as escalation point for critical or delayed orders.

Generate and analyze reports on order volume, turnaround time, and accuracy.

Identify bottlenecks and recommend process improvements or automation opportunities.

Maintain accurate documentation for audit and compliance purposes.

Support system enhancements, testing (UAT), and process documentation (SOPs)

Experience & Technical Background:

5+ years of experience in Order Management / Order Processing / O2C operations.

Strong experience working with ERP systems (SAP, Oracle, NetSuite, Salesforce, etc.)

Proven track record of managing high-volume and complex order workflows.

Excellent analytical and problem-solving skills.

Strong communication skills with stakeholder management experience.

High attention to detail and ability to manage multiple priorities.

Experience working in a global or shared services environment.

Bonus Point:

Knowledge of Order-to-Cash (O2C) lifecycle processes.

Experience with automation tools or workflow solutions (RPA).

Exposure to SLA/KPI-driven environments.

Lean / Six Sigma certification.

Experience improving order cycle time and reducing errors.