Senior Project Manager

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com .

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America , preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone) . Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

As a Senior Project Manager at APPLY, you'll play a critical role in delivering exceptional digital solutions and fostering strong client relationships. Reporting into the Project Management team, you will lead complex projects spanning digital strategy, products, platforms, and marketing initiatives — driving excellence in project delivery while championing Agile methodologies and ensuring client satisfaction through effective communication and strategic problem-solving.

You bring a background from the digital agency or consultancy side, with proven experience delivering integrated digital experiences alongside a collaborative, team-oriented mindset. As a champion of project management best practices, you'll bring fluency in Agile while adapting, growing, and optimizing teams to apply the best methodologies for the right problems — driving flawless execution and delivery for your clients. You have your pulse on the day-to-day details but care about the big picture, and can move effortlessly between the two to drive transformation for your clients' businesses.

You are also, unapologetically, an AI-forward delivery leader. APPLY delivers through an agentic model in which human practitioners work alongside AI agents across the project lifecycle, and the Senior Project Manager is accountable for making that model work: setting the guardrails, owning the review gates, and keeping human judgment at the centre of everything that leaves our door. You are hungry for all things AI, you enjoy pulling apart your own processes to make them better, and you are energised rather than unsettled by how quickly this landscape moves.