Senior Sales Associate

• Job Title
• Senior Retail Guest Experience Specialist

Job Overview

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way.

This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

Customer relationship building and needs-based selling

Team collaboration and peer leadership

Goal setting and self-motivation

Sales performance and product presentation

Conflict resolution and service recovery

Communication, listening, and problem-solving

Brand promotion and guest engagement

Retail showroom readiness and floor execution

Preferred Competencies & Skills

Commission-based sales experience

Previous customer service or retail background

Experience coaching or mentoring peers

Familiarity with service warranties and financing tools

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

National Medical, Dental, and Vision Insurance

Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!

401(k) Profit Sharing Plan with a generous company match

Employer-paid Life Insurance and optional add-ons

Pet Insurance and Financial Wellness Support

Tuition Reimbursement and Scholarships for team members and dependents

Career development through Bob’s Blueprint and Workday Learning

Employee Discount from Day 1 and Hays Perks merchant savings

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values— Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun —guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

Demonstrated ability to deliver exceptional customer service

Proven ability to drive sales and achieve goals in a retail environment

Strong team orientation and problem-solving mindset

Must be at least 18 years old to be considered for employment

Physical Demand

Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted

Ability to move objects up to 50 lbs. with or without reasonable accommodation

Regular movement throughout the store and continuous standing or sitting to perform job functions

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.Bottom of Form

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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