Senior ServiceNow Developer

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Senior ServiceNow Developer to work onsite in support of a government contract for a client located in Chantilly, VA . An active Top Secret clearance is required.

Responsibilities

Technical Solution Design & Advanced Development

Design, build, and customize ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM) using advanced scripting (JavaScript, GlideRecord, GlideSystem, Business Rules, Client Scripts, Script Includes).

Develop and enhance Service Portals using HTML, CSS, AngularJS, and Bootstrap.

Translate business concepts and functional requirements into robust, scalable technical designs and implementation plans.

Troubleshoot complex technical issues, perform root-cause analysis, and implement effective performance optimizations.

System Integration & Architecture

Architect and implement secure integrations between ServiceNow and external third-party systems using REST, SOAP, JSON, XML, and Integration Hub.

Maintain data integrity and mapping during integrations, ensuring optimal system performance and minimizing technical debt.

Assist in defining and maintaining the platform's long-term architectural roadmap.

Code Quality & Mentorship

Conduct rigorous code reviews for peer and junior developers to ensure adherence to ServiceNow best practices, security standards, and internal guidelines.

Mentor and guide junior developers and administrators, fostering a culture of continuous technical learning and high-quality delivery.

Act as a technical escalation point for complex development challenges.

Change Governance & Deployment

Participate in the Configuration Control Board (CCB) as a technical Subject Matter Expert (SME) to evaluate the technical feasibility and impact of proposed changes.

Manage complex deployments using Update Sets, CI/CD pipelines, and ServiceNow Application Repository, ensuring smooth transitions from lower environments to Production.

Ensure all development work follows defined change governance, compliance, security, and architectural standards.

Technical Documentation & Enablement

Develop and maintain comprehensive technical documentation, including architectural diagrams, technical design documents (TDD), and system configurations.

Create and update Standard Operating Procedures (SOPs) for deployment, coding standards, and platform maintenance.

Required Skills and Qualifications

Active Top Secret security clearance.

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

5-7+ years of hands-on experience in ServiceNow development, configuration, and administration.

Advanced proficiency in JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting APIs.

Strong experience building and managing complex REST/SOAP API integrations.

Solid understanding of Agile/Scrum methodologies and experience working in sprint-based delivery cycles.

Excellent problem-solving skills and the ability to articulate complex technical concepts to non-technical stakeholders.

Core Competencies

Advanced ServiceNow platform and scripting expertise.

Complex systems integration and API management.

Technical architectural design.

Mentorship and peer development.

Agile development execution.

Root-cause analysis and performance tuning.

Clear technical communication.

Preferred Skills and Qualifications

ServiceNow Certified Application Developer (CAD) strongly preferred.

ServiceNow Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, HRSD, etc.).

Experience with Automated Test Framework (ATF) and setting up automated testing pipelines.

Familiarity with ITIL processes and strong foundational knowledge of ITSM principles (ITIL v4 certification is a plus).

GH 1025

Full-Time Employee Compensation

M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.

M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range

$150,000 — $160,000 USD

M9 Solutions, LLC (M9) is a Federal subcontractor and complies with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). M9 also adheres to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), ensuring equal opportunity for protected veterans. If you wish to voluntarily share that you are an individual with a disability, you are welcome to do so at any point in the application or employment process; M9 does not require this information, and it will not affect your candidacy. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at [email protected] or 703-936-0880.

M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.

With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.