Senior Solutions Consultant

Senior Solutions Consultant

Req number:

R8511

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Senior Solutions Consultant ready to take us to the next level! If you have experience as a pre-sales technical engineer/architect with a strong background in solution development within the proposal response process and are looking for your next career move, apply now!

Job Description

CAI is seeking a dedicated and experienced Senior Solutions Consultant to serve as a pre-sales technical architect and proposal solution writer across our core IT service lines. This role is pivotal to the success of our proposal efforts, partnering with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions — spanning IT Service Management (ITSM), IT Service Desk, ServiceNow, Atlassian/Jira Service Management, Application Managed Services, Cloud (AWS/Azure), and Infrastructure.

The ideal candidate has a strong background in solution development within the proposal response and pre-sales process, the ability to collaborate and engage stakeholder teams, and a keen eye for detail. This is a hands-on, client-facing role for someone who can move fluidly between technical depth and executive-level storytelling — someone equally comfortable whiteboarding a ServiceNow workflow, sizing a service desk staffing model, and writing the “Technical Approach” section of an RFP response. This position will be full-time and remote.

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

What You’ll Do

Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business

Serve as the lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions

Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit

Design and document end-to-end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, Application Managed Services (AMS/ASO), Cloud (AWS/Azure) architectures, and Infrastructure/Network environments

Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, strategies for implementing the proposed solution, high-level diagrams portraying all aspects of the solution, and presentations summarizing CAI's value proposition

Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions — in direct collaboration with proposal writers and capture managers

Lead or support solutioning workshops with capture teams, subject matter experts, and delivery leads to shape win themes and technical differentiators

Partner with partner/alliance teams (ServiceNow, Atlassian, AWS, Microsoft, TalkDesk or other ACD platforms) to incorporate platform-specific capabilities, licensing models, and co-sell opportunities into proposed solutions

Contain solution risk by identifying cost items, documenting assumptions unambiguously, and interpreting requirements in a way that is favorable to CAI while still meeting client deliverables

Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past-performance narratives

Support orals/BAFO preparation, client presentations, and executive briefings with clear, defensible technical positioning

Provide technical review and quality control on proposal volumes prior to submission

Multi-task effectively to simultaneously support multiple concurrent initiatives

Advise stakeholders at all levels — mentoring other solutions consultants, advising CAI leadership, and facilitating communication across CAI, including legal and governance teams

Stay current on market trends, competitor positioning, and emerging capabilities (AI/automation, ITSM tooling, cloud managed services) to keep solutions competitive

What You'll Need

Required:

Bachelor's degree in business or a technical field, or equivalent professional experience

5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre-sales, solutions architecture, or proposal development role

Demonstrated ability to design and articulate solutions across multiple of the following: ITSM/ITIL frameworks, IT Service Desk operations, ServiceNow, Atlassian/Jira Service Management, Application Managed Services, Cloud platforms (AWS or Azure), and Infrastructure/Network services

Proven track record writing technical proposal content for government and/or commercial RFPs

Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design

Significant experience in written and verbal communications; fluency in English with high proficiency in articulating strategy to executive and non-technical audiences

Ability to summarize technical/business material and present concepts using charts, graphs, and diagrams; strong visual design skills

Power user of Microsoft Word and other Office products

Experience working cross-functionally with capture managers, proposal writers, delivery leaders, and partner/alliance teams

Preferred:

ITIL v4 Foundation (or higher) certification

ServiceNow certification (CSA, CIS) and/or Atlassian/JSM certification

AWS or Azure cloud certification (e.g., Solutions Architect Associate)

Application development experience in a modern application development language, digital transformation, or scripting

Experience leveraging AI models and platforms — such as Claude, Claude Cowork, Gemini, or others — to support solutioning, research, or proposal development

Experience responding to State & Local Government (SLG) and/or Commercial RFPs

Familiarity with AI/automation tooling in service management (virtual agents, predictive intelligence, GenAI-assisted workflows)

Experience with proposal automation tools

Experience performing technical support

Physical Demands

Ability to safely and successfully perform the essential job functions

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless o