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Jobgether

Senior Support Engineer - Tooling & Automation

US

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hirly's read of this role

Role family
Customer support
Seniority
Senior
Country
US
Work mode
Remote-friendly
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Engineer - Tooling & Automation based in United States.

  • As a Senior Support Engineer, you will provide advanced technical support while helping shape the tools and systems that enable a scalable support organization.
  • You will guide customers through implementations, troubleshoot complex technical issues, and serve as a trusted technical advocate.
  • A key part of the role is identifying recurring challenges and turning them into effective tooling, workflows, and automations.
  • You will also explore practical applications of AI and emerging technologies that can reduce manual effort and improve decision-making.
  • Working remotely, you will collaborate closely with Product, Engineering, Data Science, UX, Sales, and Account Management teams.
  • Your expertise will contribute to stronger customer experiences, more efficient support operations, and better internal processes.
  • You will also mentor teammates and help raise the technical judgment and capabilities of the broader Support Engineering team.
Original posting on Jobgether's site ↗

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