Senior User Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher based in United States.

• As a Senior User Researcher, you’ll lead end-to-end research across one or more post-purchase product areas, turning real user and merchant behavior into actionable product direction.
• You’ll work independently to transform ambiguous business questions into focused research plans and meaningful insights.
• The role combines generative and evaluative research to inform ideation, validate experiences, and guide product decisions.
• You’ll collaborate closely with Product, Design, Marketing, Engineering, and leadership in a globally distributed environment.
• Your research will help shape product strategy while connecting user needs to measurable business and product outcomes.
• You’ll also have opportunities to mentor other researchers and contribute to stronger research practices across the organization.
• This is a remote-first role with significant autonomy, international collaboration, and the opportunity to influence products used by businesses around the world.