Senior UX Designer #379

We are seeking an experienced Lead/Senior UX Designer to guide UX design practices across the Ministry of Social and Family Development (MSF) cluster. This is a strategic role that requires both hands-on design expertise and the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams.

Key Requirements

Experience & Expertise

8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity

Proven track record of leading design initiatives across multiple projects simultaneously

Demonstrated experience working with senior stakeholders and C-level executives

Experience in government, enterprise, or large-scale organizational settings is highly preferred

Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact

Technical Skills

Experience with design research methodologies and usability testing tools

Expert proficiency in design tools

Strong understanding of responsive design, design systems, and component libraries

Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers

Leadership & Communication

Exceptional presentation and communication skills with ability to influence at all organizational levels

Experience facilitating design workshops, critique sessions, and collaborative design activities

Strong interpersonal skills with demonstrated ability to build consensus and drive alignment

Ability to mentor and develop design talent while establishing a culture of design excellence

Strategic thinking with ability to translate business objectives into user-centered design solutions

Work Environment

Work across multiple concurrent projects with ITG teams

Collaborate with vendors and external partners on various ministry systems

Interface regularly with stakeholders from different ministry divisions including policy, operations, and technology teams

Projects span citizen-facing applications, case management systems, content management platforms, and data analytics tools

The Ideal Candidate

Beyond the listed qualifications, we are looking for someone who:

Balances strategic vision with hands-on execution and isn't afraid to roll up their sleeves

Ability to harmonise between product thinking and design

Is comfortable operating with ambiguity and establishing practices in a maturing design function

Brings curiosity about social services, policy, and public sector challenges

Demonstrates empathy for both end users (citizens, social workers) and internal stakeholders

Has a collaborative mindset and thrives in cross-functional team environments

Values impact over perfection and can navigate the pragmatic realities of government technology

Application Process

Interested candidates should submit:

Resume/CV highlighting relevant experience

Portfolio demonstrating UX process, stakeholder engagement, and design outcomes

Brief statement (300-500 words) describing your approach to establishing UX practices in a complex organizational environment

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