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JumpCloud

Senior Vice President of Global Customer Success & Support - United States

Atlanta, GA - Remote · Austin, TX - Remote · Denver, CO - Remote · San Francisco, CA - Remote · New York City, NY - Remote

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hirly's read of this role

Role family
Customer support
Seniority
Executive
Country
US
Work mode
Remote-friendly
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

JumpCloud is looking for a Senior Vice President of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and revenue-oriented success teams.

You will lead a global team of 100+ across the US, India, UK, Mexico & Brazil. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn, accelerates expansion and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.

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Original posting on JumpCloud's site ↗

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