Service Administrator

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Job Responsibilities:

Creation of Service Agreement and any third-party agreement

· Link all 3rd party contracts

· Creation of Work Order for Service Agreement

· Creation of new and renewal contracts and send for signatories

· Creation of all backlogs contracts for every existing active Sas

· Send biweekly renewal reminder to customer 90 days before contract expiry date

· Creation of equipment list in various platforms

· Provide quarterly updates of End of Life/Support reports

· Generating renewal proposal/quote for customer

· Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.

· Generate services cost and quote for the account reps based on the deadline given

· Assist sales with services & support related queries

· Track customer renewals & trends pertaining to services

· Other ad-hoc tasks as assigned

Required Traits:

· Independent and self-motivated to drive outcomes and result oriented.

· Ability to build trust and rapport with vendors based on minimal interactions.

· Collaborative and Team Player to synergize with various department.

· Deep appreciation/understanding of operational processes to address risk & concerns.

Required Qualifications:

Essential

· Diploma or Higher in IT, Business or related field

· Must be customer service oriented

· Must be self-motivated, team player, and keen interest to learn

· High Proficiency in Verbal & Written English Language

· Proficiency in Microsoft Word, Excel (especially VLOOKUP, Pivot and Dashboard) & Power Point

· Ability to effectively present information to customer and internal stakeholders when required

· Cisco Product Knowledge is Preferred

Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.

As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.