Service Advisor

Description

Thousand Oaks, CA | Mercedes-Benz | Luxury European brand | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Fixed ops | Southern California | Ventura County | Conejo Valley | Veterans encouraged to apply | $50,000 - $120,000+ OTE

IS THIS YOU?

You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- a Mercedes-Benz owner who brings their vehicle to you leaves the visit feeling genuinely taken care of, not processed

You have service advisor, hospitality, or strong guest-facing experience and you're ready to bring that foundation to a luxury Southern California store where the ownership community is loyal, the standard is high, and the earning potential reflects it

You want to build a high-earning advisory career in a Conejo Valley market where MB owners return consistently, refer the people they know, and reward the advisor who treats their time and their vehicle with real respect

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Thousand Oaks serves a loyal, high-expectation ownership community in the Conejo Valley -- one of Southern California's most affluent and family-oriented markets. Mercedes-Benz owners here are brand-loyal, attentive to quality, and deeply aware of how they're treated in the service lane. The advisor who earns their trust through honest communication and consistent follow-through builds relationships that generate real and compounding income over time. Mercedes-Benz experience is a plus, but the right background from luxury hospitality or consultative sales transfers directly to this guest profile.

WHAT YOU'LL DO

Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return

Translate technical repair findings on Mercedes-Benz's sophisticated platform into clear, confident guest communication that earns authorization through honest recommendations

Build precise estimates, commit to realistic timelines, and follow through on every promise made

Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

Identify and present additional service recommendations that protect guest safety and vehicle performance

Deliver a consistent, professional Mercedes-Benz-standard guest experience that keeps Conejo Valley owners returning to this store

Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply

Mercedes-Benz or luxury European brand service experience a strong plus -- familiarity with the platform and the ownership profile accelerates effectiveness from day one

Clear, composed communicator -- Thousand Oaks MB guests are high-expectation and the advisor who earns their loyalty does so through preparation, consistency, and honest follow-through

Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable at this level

Self-motivated with a genuine drive to build a long-term book of returning luxury guests

Comfortable with DMS platforms or quick to learn them

Valid driver's license with a clean driving record

WHAT WE OFFER

OTE of $50,000 - $120,000+/yr

Paid Mercedes-Benz manufacturer and product training

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF THOUSAND OAKS

The Conejo Valley is one of Southern California's most loyalty-driven luxury markets -- MB owners here return on schedule, refer their neighbors and colleagues, and stay with the advisors who communicate honestly and follow through without exception

Thousand Oaks' family-oriented, community-connected character means word of mouth travels fast -- the advisor who builds a reputation for genuine care here earns a self-sustaining book of returning guests faster than in an anonymous metro market

Mercedes-Benz's technically sophisticated and rapidly evolving platform -- including a growing EQ electric lineup -- means the advisor who develops real product knowledge builds expertise that makes every guest conversation more valuable

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning advisory career at a well-run Conejo Valley Mercedes-Benz store where the ownership community is loyal, the standard is high, and honest follow-through earns relationships that compound over time -- apply.