Service Advisor (MBS)

Description

• Service Advisor
• At Mercedes-Benz of Smithtown , we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group , we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor —an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

OUR COMMITMENT TO YOU:

• •Competitive Pay Plan
• •Medical and Dental
• •401(k) Plan
• •Paid time off and vacation
• •Growth opportunities
• •Paid Training

HOW YOU’LL CONTRIBUTE:

• •Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• •Reports directly to the Service Manager and assists in strategy and reporting.
• •Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• •Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• •Schedule service appointments and create return appointments after service visits.
• •Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• •Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• •Perform complete and thorough walk-around vehicle inspections.
• •Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• •Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• •Utilize tools provided to ensure top performance.
• •Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• •Reports to Service Manager.

Requirements

WHO WE ARE LOOKING FOR:

• •High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• •TOP PERFORMER
• •Thorough understanding and ability to engage in consultative selling techniques.
• •Service Advisor experience is required. A strong consultative sales background would be considered.
• •Self-motivated, able to work on their own and with others.
• •Fantastic communication skills with your customers in person or via email, text, and phone.
• •Clean driving record.
• •Willing to submit to a pre-employment background check.