Service Centre Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

About the Role:

Support total operations to ensure superior customer satisfaction by achieving excellence in safety, service, quality, and cost management.

Collaborate with broader leadership to provide effective leadership and development for plant staff, including recruiting, training, and performance management, to drive continuous improvement.

Key Responsibilities may include:

• •Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• •Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• •Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• •Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• •Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• •Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• •Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Key Responsibilities:

• •Direct manpower, materials & work activity to achieve plant output to planned levels.
• •Manage performance on productivity, quality and safety.
• •Direct, coach, train and develop team members to meet corporate strategic goals and safety initiatives.
• •Conduct employment interviews and ensure compliance with new hire practices.
• •Manage shift payroll and submission.
• •Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors.
• •Local Safety Champion and Co-Chair of the JHSC.
• •Collect, validate & record key plant output information.
• •Provide leadership for continuous improvement initiatives.
• •Manage GRTW programs and Claims Management.

Desired Skills and Knowledge:

• •Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
• •Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
• •Experience with recruitment, hiring, discipline and termination processes.
• •Computer proficiency, Microsoft Office required SAP, Kronos/UKG, CMMS are assets.

Qualifications

Education: Bachelor’s degree or College Diploma

Experience

• •5-7 years of front-line supervisory experience in production, manufacturing, logistics or customer service.
• •Experience with formal safety programs, required.
• •CHEP experience an asset.
• •Maintenance programs and knowledge of regulatory environment an asset.

What We Offer:

Employee Package

Competitive Pay & Annual Bonus Structure

Benefits Day 1!

Paid Time Off plus Holiday Observances

Maternity and Parental Top Up.

RRSP w/ company match (up to 5%)

FREE company-paid vision, short-term disability, and life insurance!

FREE company-provided PPE and safety equipment

Tuition reimbursement, parental leave, profit sharing, and more!

Languages:

Required: English Desirable: French

Base pay range is $64,000 - 88,000 annually

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

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Fonction du poste:

Assurer le maintien des principes Zéro dommage tout en offrant des produits et des services qui répondent ou dépassent les attentes des clients internes et externes en utilisant les méthodes les plus économiques disponibles. Être le responsable de la sécurité du site pour coordonner entre l'usine et les départements régionaux de la santé, de la sécurité et de l'environnement ainsi que les départements de conformité.

Principales responsabilités:

• •Diriger le personnel, gérer le matériel et les tâches afin d’atteindre les résultats prévus pour l’usine.
• •Gérer le rendement, la productivité, la qualité et la sécurité.
• •Diriger, encadrer et former les membres de l’équipe afin d’atteindre les objectifs stratégiques de l’entreprise et respecter les initiatives de sécurité, ainsi que leur permettre de se perfectionner.
• •Mener des entrevues d’emploi et s’assurer du respect des pratiques liées aux nouveaux employés.
• •Gérer et soumettre la paie des quarts.
• •Diriger les opérations de l’usine en fonction des directives de sécurité, santé et environnement de CHEP pour tous les clients internes et externes, ainsi que les entrepreneurs.
• •Recueillir, valider et enregistrer des renseignements clés sur la capacité de l'usine.
• •Offrir du leadership pour les initiatives d’amélioration continue.
• •Gérer les programmes de retour graduel au travail et les réclamations.

Compétences et connaissances:

• •Connaissance de Six Sigma, de Lean Manufacturing ou d’autres programmes d’amélioration continue un atout.
• •Expérience en planification de la production et en établissement de relations, aptitudes analytiques de résolution de problèmes, solide capacité d’effectuer plusieurs tâches simultanément et expérience du travail d’équipe.
• •Expérience en recrutement, en embauche, en discipline et en congédiement.
• •Compétence en informatique, Microsoft Office requis que GMAO SAP, Kronos/UKG, est des atouts.

Qualifications

Éducation : Baccalauréat ou diplôme collégial

Expérience

• •De deux à cinq ans d’expérience en supervision de première ligne dans un service à la clientèle ou de production, de fabrication, ou de logistique.
• •Expérience chez CHEP un atout.
• •Expérience avec les programmes formels de sécurité requis.
• •Expérience des programmes de sécurité officiels ainsi que des programmes de maintenance et connaissance de la réglementation un atout.

Ce que nous offrons :

Programme d’avantages pour les employés

Salaire compétitif et structure de primes annuelles

Avantages sociaux dès le premier jour !

Supplément de congé de maternité et parental.

Congés payés ainsi que les jours fériés reconnus

Régime d’épargne-retraite (REER) avec contribution de l’entreprise (jusqu’à 5 %)