Service Consultant

JM Lexus is currently seeking top talent as a Service Consultant . This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guests efficiently and delight them in their Service needs.

Responsibilities:

Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience

Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures

Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index

Following up on the progress of each repair order during the day

Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost

Presenting and recommending additional services to our customers

Administering warranty policies and properly initiating warranty claims

Providing management with daily work productivity

Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation, and Accountability)

Qualifications:

High school diploma required

Minimum of three years’ experience as a Service Writer in a dealership setting, required

Hi-Line experience preferred

Must have good communication skills (verbal and written)

A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience

Ability to show Innovation via observation and creation/suggestions for process improvements

Takes personal Accountability for personal and team goals and objectives

Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel

Must embody strong social skills and be able to work in a team environment

Ability to multitask and delegate work production in a fast-paced environment

Must be organized!

Ability to maintain a professional appearance

Ability to work a flexible schedule to include nights and some weekends

At JM Lexus, we prioritize your well-being as much as your comfort and security. You will enjoy a comprehensive benefits package that includes base pay plus bonus, as well as company perks and amenities including:

Air-conditioned shop

401K savings plan with company contribution, pension plan, and profit sharing

Generous paid vacation

Health, vision, dental insurance

Annual bonus

Lifestyle Spending Account

Paid certification training and continuing education courses

Lexus and Toyota certified body shop

Employee lease programs

Credit Union

Onsite wellness center, gym, and physical therapy

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.