Service Delivery Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in Australia.

We are seeking a client-focused Service Delivery Manager to oversee service performance and strengthen relationships across a portfolio of managed services accounts. In this role, you will serve as the primary point of contact for client service delivery, ensuring high-quality outcomes and exceptional customer experiences. You will lead service reviews, monitor service-level agreements, manage escalations, and coordinate with technical teams to resolve issues efficiently. By identifying improvement opportunities and driving accountability, you will help enhance operational performance and client satisfaction. This opportunity is ideal for a proactive professional who combines strong relationship management skills with commercial awareness and technical understanding. Join a collaborative, remote-first environment that values innovation, continuous learning, flexibility, and professional growth.