Service Desk Transition Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Transition Lead based in the United States.

• This role leads the successful transition and transformation of clinical and technical Service Desk services within a managed-services environment.
• You will oversee transition activities from discovery through service assumption, ensuring milestones, deliverables, risks, and contractual commitments remain on track.
• The position has a strong focus on healthcare technology, particularly Epic EMR application support and clinical Service Desk operations.
• You will collaborate closely with clients, clinical and technical subject matter experts, internal delivery teams, and third-party partners.
• The role combines project coordination, IT service management, knowledge transfer, documentation, stakeholder management, and executive communication.
• You will help identify and resolve operational gaps while shaping training, knowledge-management, and ITSM processes that support sustainable service delivery.
• This is a predominantly remote opportunity for an experienced transition professional who can work independently while building trusted partnerships across complex healthcare environments.