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This role has closed. KSB has taken the posting down.

hirly last saw it live on 15 October 2026. See similar open roles below, or browse the live board.

KSB

Service Expert

Bekasi

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hirly's read of this role

Seniority
Mid level
Country
ID
Work mode
On-site / unstated
First seen by hirly
15 Oct 2026

Derived automatically from the posting.

the posting

  • 1. Customer Relationship Management:
  • Serve as the primary liaison between KSB and dedicated customer, ensuring smooth and
  • effective communication.
  • Develop and maintain strong, long-term relationships with key customer stakeholders.
  • Regularly meet with customer representatives to review service performance, address
  • concerns, and identify opportunities for improvement.
  • Ensure KSB's services are aligned with 's specific operational requirements and objectives.
  • 2. Service Delivery and Coordination:
  • Oversee the execution of maintenance, commissioning, and alignment services for customers,
  • ensuring all activities meet quality standards and are completed on time.
  • Manage the delivery of standardized service packages and track services through predefined
  • service IDs to ensure efficiency and traceability.
  • Collaborate with internal teams, including technical and operational support, to ensure smooth
  • service delivery and resource coordination.
  • 3. Business Development and Strategy Execution:
  • Identify and pursue opportunities to expand KSB’s service and spare parts business with
  • customer.
  • Work closely with the Mining SupremeServ Senior Manager to implement strategies that
  • enhance service offerings and customer satisfaction.
  • Provide insights into ’s future needs and industry trends to drive proactive service development.
  • 4. Technical Expertise and Support:
  • Act as a technical specialist, providing guidance on the operation, maintenance, and
  • troubleshooting of equipment and systems involved in the customer project.
  • Offer technical support to the customer team, addressing complex issues and ensuring that
  • services are aligned with the latest industry standards and 's operational needs.
  • Develop and share technical knowledge and best practices to improve service quality and
  • operational efficiency.
  • 5. Operational Efficiency:
  • Ensure streamlined workflows for all service processes, including order processing, invoicing,
  • and tracking, through centralized data systems.
  • Facilitate faster decision-making by leveraging fixed-price service packages and predefined
  • offerings.
  • Drive continuous improvement in service delivery based on performance analysis and customer
  • feedback.
  • 6. Compliance and Reporting:
  • Ensure that all service activities comply with QHSE (Quality, Health, Safety, Environment)
  • standards.
  • Track and report on service delivery metrics, customer satisfaction, and account performance
  • to the Mining SupremeServ Senior Manager.
  • Maintain accurate documentation of all interactions, agreements, and service records with
  • customers.
  • 7. Team Collaboration:
  • Collaborate with internal departments, including the Mining Service Manager, SupremeServ
  • Planner, and Workshop teams, to meet ’s service requirements.
  • Support the alignment of KSB’s resources and processes with ’s expectations and operational
  • demands.
Original posting on KSB's site ↗

Listed on hirly, a job board. hirly is not the employer: KSB is hiring for this role.