Service Integration Engineer

Job Title

Service Integration Engineer

Job Description

• At a glance:
• The Service Integration Engineer is responsible for ensuring the stable, reliable, and optimised operation of controls and application layers. The role bridges incident resolution, system integration, and continuous improvement. It ensures seamless interaction between controls, WCS/WMS applications, and operational processes.

In addition, the Service Integration Engineer acts as a leading technical expert within the team, providing guidance, knowledge sharing, and technical leadership while maintaining strong customer interaction to ensure service excellence and business alignment.

Your impact:

Support colleagues to manage and resolve complex incidents across controls and application layers (ASRS, PLC, SCADA, WCS, interfaces)

Perform end-to-end root cause analysis across system components

Monitor system performance and identify improvement opportunities

Optimise controls logic, application configurations, and integrations

Ensure alignment between controls behaviour and application logic

Drive problem management and permanent fixes

Act as the leading technical expert within the team for controls, integrations, and application-related issues

Provide technical coaching and knowledge transfer to colleagues

Maintain proactive customer interaction, ensuring clear communication during incidents, changes, and service improvements

Accountable

Quality and effectiveness of incident resolution and improvements

Stability and performance of controls and application layers

Correct execution of change, problem, and release management

Sustainability and documentation of solutions

Technical leadership and knowledge development within the team

Customer satisfaction through effective communication and service delivery

Consult

Advise on system risks and optimisations

Support decisions on configuration changes and integration design

Provide input during incident escalations, problem reviews, and changes

Act as a bridge between Controls, IT, and Application teams

Serve as a trusted technical advisor for customers and internal stakeholders

Key Interfaces

TAL Technical Support (L1/L2/L3)

Integration / Project Engineering

OEM / 3rd line support

Customers and Operational Stakeholders

Recurring Activities

Incident and problem management reviews

Change and release planning

System performance reviews

Technical workshops and knowledge sharing

Service transition activities

Customer review meetings and service improvement discussions

Mentoring and coaching team members on technical topics

What makes you a great fit?

Strong knowledge of controls (ASRS, PLC/SCADA) and WCS/WMS systems

Experience with incident, problem, and change management

Strong analytical and troubleshooting skills

Ability to work cross-functionally across IT, Controls, and Operations

Recognized subject matter expert with the ability to lead technical discussions and guide colleagues

Strong customer-facing and stakeholder management skills

Excellent communication skills with the ability to explain complex technical issues to both technical and non-technical audiences

Continuous improvement mindset and strong ownership mentality

What you can look forward to:

This position offers a competitive salary range of €5000 to €6000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

• •40 vacation days (20 statutory days and a flexible budget worth 20 days)
• •Flexible working hours
• •A hybrid workplace (40% working from home and 60% in the office)
• •A Health & Wellbeing budget worth € 300,- per calendar year
• •Commuting allowance, including full reimbursement of travel by public transport
• •Working from home allowance
• •Collective pension scheme and discount on additional health insurance
• •On-site company health centres with a gym, physiotherapists and occupational therapists
• •Vanderlande Academy and training facilities to boost your skills
• •A variety in Vanderlande Network communities and initiatives
• •And a great company restaurant and coffee bar with barista

• Ready to join Toyota Automated Logistics? We look forward to hearing from you!
• A resume with a short motivation letter is preferred but not a must. Your contact for questions is our Recruiter Anissa Bejaoui.

E-mail: anissa.bejaoui@vanderlande.com

• Who we are?
• At Toyota Automated Logistics , you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore , and Vanderlande’s warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end ‑ to ‑ end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

• Diversity & Inclusion
• At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.