SERVICE MANAGER

Description

Job Brief

• •Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.
• •Manages Service Department processes to ensure internal and external customer satisfaction
• •Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• •Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• •Coordinates customer clinics, field days, and related promotional events
• •Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• •Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• •Reviews work orders for completeness and accuracy prior to customer billing
• •Ensures all departmental tools, equipment, and vehicles are in good working order
• •Manages recruiting, staffing and employee development activities for employees reporting to this position
• •And other duties as assigned

Requirements

Qualifications:

• •3+ years' experience in a related Service Department operation
• •Proficiency with Microsoft Office and internet functions
• •Ability to write and speak effectively to individuals and groups
• •Basic understanding of financial principles relative to Service Department operations
• •Ability to analyze and interpret internal reports
• •Ability to work extended hours and weekends
• •Excellent customer service skills
• •High School Diploma or equivalent experience
• •Valid Driver's License and a clean driving record

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• •Strong pay plan! Based on experience!
• •Monthly Bonuses
• •Health Medical, Dental & Vision Insurance
• •Life and Disability Insurance
• •401K Retirement Savings Plan
• •Paid Time Off