ServiceNow Architect

SimplifyNext is a Singapore-headquartered digital engineering firm, with offices in Thailand and Malaysia, working across three converged areas: agentic AI, AI-enabled application modernisation, and intelligent automation.

We bring strong business process consulting together with deep technology skills and modern delivery practices – product-centric, agile and AI-assisted. We build bespoke applications and AI systems, and we go deep on the platforms our clients run on, including Microsoft, AWS, ServiceNow, Databricks and UiPath. That combination of engineering depth and platform depth is what our clients come to us for.

We build and modernise the systems people depend on daily. Our 300+ practitioners are multi-disciplinary by design – business consultants, software engineers, architects, AI engineers and designers working on the same delivery, not handing off between silos. We focus on delivering outcomes for clients, building strong careers for our people, and staying ahead of the technology curve. We hire because we are growing.

At SimplifyNext, our ServiceNow team focuses on the most advanced and impactful domains — CSM, HRSD, FSM, IRM, AI Control Tower, and App Engine — helping enterprises and governments reimagine services. We are seeking an experienced ServiceNow Architect to lead high-impact projects across Singapore and ASEAN. If you want to architect solutions beyond 'vanilla ITSM' and be mentored by the deepest ServiceNow minds in ASEAN, this role is for you.

What You’ll Do

Lead end-to-end architecture of ServiceNow solutions across CSM, HRSD, FSM, IRM,AppEngine, ITSM, ITOM, and more.

Shape technical blueprints, standards, and integration models for large-scale enterprise and government projects.

Drive innovation with AI and automation, blending ServiceNow with intelligent workflows.

Mentor developers, coach squads, and set the standard for delivery excellence.

What We’re Looking For

7+ years of ServiceNow experience with proven architect-level expertise.

Hands-on across multiple modules.

Strong grasp of scripting, Glide API, and integrations (REST/SOAP/MID Server).

Excellent stakeholder management and consulting skills.

ServiceNow CTA or multiple CIS certifications.

Agile delivery experience.

Why Join Us

Competitive salary + performance bonus

Certification sponsorship (CIS, CTA and CMA) including structured training and mentorship to achieve these certifications

Work on innovative projects beyond traditional ITSM implementations – customer, employee, and AI-driven experiences

Learn directly from elite ServiceNow architects and top consulting leaders

Cross-platform exposure

Clear career path toward Practice Lead / Enterprise Architect

Why SimplifyNext

One Team, Not Siloed Offerings

Apps, automation, and AI aren't separate teams here - you'll work across all three as one connected practice, not get boxed into a single lane.

AI in Our DNA, Not Bolted On

Regardless of platform, every specialist here is AI-enabled by design, powered by our own in-house AI workbench that pairs humans and AI from discovery to testing.

Future-Proof Your Career

Tech trends come and go - today's hot platform is tomorrow's afterthought. We multi-skill our people across platforms and AI so your career keeps growing no matter where the market moves.

APAC's Biggest AI-Integrated Practice

Across every platform we work in, our AI-integrated practice is the largest in the region, with work good enough to be cited at Google's own AI event.

Grow With Us Across ASEAN

We're one of Singapore's 100 Fastest Growing Companies, expanding fast across Thailand and Malaysia - plenty of room to grow with us.

At SimplifyNext, we’re committed to building a team of curious, driven, and forward-thinking individuals who care deeply about creating meaningful impact through technology. If you’re excited by the opportunity to grow, collaborate, and shape the future of digital transformation across the region, we’d be happy to hear from you.