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Indus Infotech

ServiceNow ITOM

India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
25 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • ServiceNow ITOM
  • Rel. Exp (Years): 8 -12 years
  • Location: PAN India

Duration of Contract 12 Months

Prerequisite skills: Senior ServiceNow ITOM with Service Mapping

Job description

  • Role Summary
  • We are looking for ServiceNow Senior Technical Consultants to lead hands-on technical implementation configuration governance integration design troubleshooting and platform advisory across ITSM ITOM AI driven automation and operational runbook capabilities The role will act as a bridge between solution architecture and development execution ensuring ServiceNow automation is implemented in line with platform best practices and project outcomes The attached scope includes automation of incidents service requests change risk scoring operational runbooks and knowledge management initiatives
  • Key Responsibilities
  • Lead technical implementation of ServiceNow ITSM and ITOM automation features across Incident Change Request Knowledge and Operational processes
  • Guide developers on technical design configuration standards scripting integrations and platform best practices
  • Configure and support ITOM capabilities involving CMDB change risk scoring inputs service dependencies operational insights and automation readiness
  • Support AIMLenabled capabilities such as predictive intelligence incident similarity autocategorization assignment knowledge recommendations and risk prediction
  • Design and validate runbook automation for infrastructure operations alert remediation patching log collection and server restart use cases
  • Support integration with monitoring tools IAMHR platforms enterprise applications and workflow orchestration layers
  • Conduct technical reviews defect triage performance checks unit testing support deployment readiness and documentation
  • Assist in BAU transition hypercare and support model setup for AI Ops steadystate support

Primary Skills

  • ServiceNow ITSM implementation and consulting
  • ServiceNow ITOM implementation experience
  • Incident Change Request Knowledge CMDB Discovery and Service Mapping
  • Flow Designer IntegrationHub scripting and platform configuration
  • ITOM AIOps Event Management operational automation
  • Technical consulting and design validation

Secondary Skills

  • Predictive Intelligence AI Search Virtual Agent Now Assist exposure
  • Runbook automation and infrastructure operations understanding
  • Monitoring tool integration and alert remediation
  • RESTSOAP APIs MID Server and enterprise integrations
  • ITIL process consulting
  • Technical documentation deployment support and BAU transition
  • Experience in ITSM ITOM implementation automation or transformation programs
  • Strong ability to work with architects developers process owners and client stakeholders

Qualifying Questions

  • Have you led hands-on implementation or technical consulting for ServiceNow ITSM and ITOM modules
  • Have you worked on CMDB Discovery Service Mapping Event Management change automation or operational runbook automation
  • Can you review technical design guide developers troubleshoot implementation issues and support ServiceNow deploymenthy per care

Suggested Common Screening Parameters Across All Four Roles

  • Domain ServiceNow ITSM ITOM AIOps ITIL
  • Program Context Automationled ServiceNow implementation across Change Request Knowledge Incident and Runbook automation
  • Delivery Model Offshore delivery with stakeholder coordination
  • Key Business Outcome Reduce manual effort improve automation accelerate ticket resolution improve change governance and enable selfservice operations aligned with the attached project scope
Original posting on Indus Infotech's site ↗

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