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Hellmann

SF Customer Service

Querétaro

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hirly's read of this role

Seniority
Mid level
Country
MX
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About Us

  • Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
  • For the better. Together.
  • The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support.
  • Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

🌍 Join Hellmann Worldwide Logistics México

¿Te apasiona la logística internacional y brindar un servicio excepcional al cliente? En Hellmann buscamos un(a) Customer Service Specialist - Ocean Freight que se convierta en un socio estratégico para nuestros clientes, asegurando una experiencia de servicio de excelencia a lo largo de toda la cadena logística.

  • Responsabilidades principales
  • Gestionar embarques de importación y exportación marítima de principio a fin.
  • Mantener comunicación constante con clientes, proveedores, navieras y oficinas internacionales.
  • Dar seguimiento proactivo al estatus de los embarques, anticipando posibles desviaciones y ofreciendo soluciones oportunas.
  • Coordinar requerimientos operativos y documentales para garantizar la correcta ejecución de los servicios.
  • Atender consultas, incidencias y solicitudes de clientes asegurando una respuesta ágil y eficiente.
  • Monitorear indicadores de servicio y contribuir a la mejora continua de los procesos.
  • Colaborar estrechamente con los equipos de Operaciones, Ventas y Desarrollo de Negocios para fortalecer la experiencia del cliente.
  • Perfil que buscamos
  • Experiencia en Customer Service dentro de la industria Freight Forwarding, logística internacional o transporte marítimo.
  • Conocimiento de procesos de importación y exportación marítima.
  • Habilidades de comunicación, organización y orientación al cliente.
  • Capacidad para gestionar múltiples embarques y prioridades simultáneamente.
  • Nivel de inglés intermedio a avanzado.
  • Enfoque proactivo, trabajo en equipo y orientación a resultados.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!

Original posting on Hellmann's site ↗

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