Shift Lead | Wellesley

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For

Love for cafe culture and people

Friendly, open and approachable person who is able to work well with others

Strong knowledge of coffee and/or matcha

Solid multi-tasking skills

Demonstrated interpersonal communication skills

Passionate about delivering excellent hospitality to create a regular customer base

Able to work at a fast pace in high volume environments

Be an exemplary ambassador of our brand

Desire to foster growth with their team members

What You’ll Own

Craft beautiful coffee and matcha products

Provide exceptional hospitality to Blank Street customers

Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store

Open and close the the store safely and responsibly ensuring that all checklists are followed

Handle and solve customer issues that occur

Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability

Requirements

2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage

18+ years of age

Able to lift 25+ lbs, and to stand for long periods of time

Availability that meets the needs of our cafes

Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)

Weekend and holiday availability preferred

You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks

$21.00/hour plus tips

A comprehensive Barista accreditation and training program

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on shift

Free Blank Street swag