Site Coordinator

Description

The Role

The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.

You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.

What We Offer

$50,000 – $60,000 base salary + KPI performance bonus

Medical, dental, vision, and 401(k)

Clear path to Practice Manager: Site Coordinator-Practice Manager- Regional Operations

Structured 1-year training program with a dedicated mentor

Cross-training opportunities across 21 Atlanta-area clinic locations

What You'll Do

Daily Operations

Own patient flow, scheduling, coverage, and clinic readiness from open to close

Coordinate insurance verification, care transitions, and front desk workflows

Manage supply inventory, facility standards, and daily and weekly reporting

Monitor patient satisfaction data and no-show trends and act on what you find

Team Leadership

Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed

Handle disciplinary conversations directly and document performance issues with a complete record

Build the SOPs, training guides, and onboarding materials your team follows

Manage schedules and call-out coverage own the solution when gaps arise

Run daily huddles and catch workflow friction before it reaches patients

Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager

Monitor HIPAA compliance and organizational policy adherence across your team

Required

2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations

Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation

Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation

Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption

Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination

Experience managing teams across multiple departments or clinical disciplines

Associate’s or Bachelor’s degree in healthcare administration or equivalent experience

Career Path

AICA promotes from within. The path from Site Coordinator is direct and supported:

Site Coordinator — you are here

Practice Manager — multi-site accountability, team development, P&L oversight

Regional Operations — network-level operations leadership

Your first year includes a structured training program, a buddy system for mentorship, and cross-training.

About AICA Orthopedics

AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.

AICA Orthopedics is an equal opportunity employer.

Requirements

Required

2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations

Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation

Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation

Strong written and verbal communication you create the guides, updates, and references your team relies on

Preferred

NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption

Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination

Experience managing teams across multiple departments or clinical disciplines

Associate’s or Bachelor’s degree in healthcare administration or equivalent experience