Site (Service) Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina. Services cover the following:

Workspace Services and End User Devices, but not limited to:

Laptops and Workstations

Laptop and Workstation peripheral devices o Keyboards

Monitors

Mice

KVM switches

Desk Top Uninterrupted Power Supplies (where deployed)

Headset

Web Cameras

Speakers

VOIP/ VOSIP phones

VTC systems/ facilities

Multifunctional Printers and Scanners

Mobile Phones

Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

Uninterrupted Power Supplies

Routers

Switches

Firewalls

Crypto Systems

Servers and Mass Storage devices

Cabling and access points.

Deployable CIS Systems, but not limited to:

Tactical Satellite Systems (TACSAT)

INMARSAT

Harris Radios.

Security domains or networks in Host Nation locations:

EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).

NATO Secret network: Used by the personnel deployed under the NATO CE.

NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

Prime power

Room/Building UPS

Building Air Conditioning.

Role Responsibilities

Responsible for daily management of the site-specific activities (L1 and L2 support as per 13.3 and 14 of this SOW) and be the contact point for the Host Nation.

Act as the local Point of Contact and interface to the client for all operational topics.

Responsible for the day-to-day management of all onsite personnel which are part of the service delivery team including technical, HR and other activities.

Responsible for periodic reviews with both local and external stakeholders in relation to contract performance.

Required Skills and Experience

5 Years’ experience as a project or service manager in an operational IT service delivery environment

5 Years’ experience as a project manager, preferably with PRINCE 2 certification or operating within a PRINCE 2 environment.

3 Years’ experience with working in accordance with ITIL principles and practices.

ITIL Foundation Certification

PRINCE 2 Practioner Certification

Preferred Skills and Experience

Previous military experience

Previous NATO experience

Previous operational theatre experience such as (Bosnia, Kosovo, Afghanistan, Iraq etc)

In-depth knowledge of NATO and NCIA Service Desk processes and procedures.

Experience with ITIL-based configuration management processes.

Security Clearance

Minimum National or NATO Secret

Language Requirements

Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

100% Onsite

Primary working location is Sarajevo, BiH

08:00 to 17:00 Monday to Friday

Occasional overtime and on call activities

Rotation schedule for in country activities and vacation periods

Travel Expectations

Local travel between official NATO locations

Minimal international business travel

Contract Duration

July 2024 to December 2025

With 3 x 1-year options (2026,2027,2028)