SO_Regional Manager Colleague & Labor Relations_T3567

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.

Enable collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth

Providing advice, guidance & leadership to service area, functional area, RHM & Regions.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice

Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

Strategic Support & Accountability

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives

Responsible for supporting regional efforts to comply with functional area priorities

Accountable for the selection, evaluation & overall success of the functional leadership teams

Organization-wide focal point for establishing functional strategies & governance over financials & staffing

Accountable for communication between service area, functional area, RHM & Regions leader

Operational Delivery

Responsible for measuring & reporting KPIs/metrics & value delivery

Providing advice, guidance & leadership for the colleague life cycle

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Manager, Regional, Colleague & Labor Relations

Supports the development, implementation & standardization of system-wide colleague & labor relations strategy, policies, processes & programs throughout the Regional Health Ministries (RHM). In partnership with Colleague & Labor Relations leadership, Human Resources Business Partners (HRBPs) & ministry leadership, implements & manages the day-to-day activities supporting colleague & labor relations strategic plans, policies & procedures to achieve Trinity Health's Strategy Priorities to realize a person-centered, mission-focused colleague culture. Locally drives & implements the colleague & labor relations strategy through systemic policy alignment & program management to support key stakeholders to proactively cultivate positive colleague & labor relations throughout the RHM, in addition to performing & fulfilling essential colleague relations activities & accountabilities. Works in conjunction Colleague & Labor Relations COE leadership & HRBPs, to provide local direction, operational management & integration of long term & short-term colleague & labor relations initiatives.

Reporting to COE Director & HRBP/CHRO - CR/CLR team metrics & projects for assigned Ministries

Management of CLR team members & daily work

Partners with Ministry HRBPs & CHROs on Ministry initiatives

Triage & assignment of compliance cases

Audits compliance & employee relations entries into case management system

Ensures consistency of disciplinary outcomes

Responsible for assigned Departments & caseload for local Ministry

Participates in local Ministry Executive Team Meetings

Directs local Ministry Executive Team members & partners in sensitive employment transactions

Creates job flows & processes for local projects

Implements System Policies & procedures from Director of CLR

Coordinates with COE Peer Leaders within assigned Ministries

Labor Functions:

Oversees the administration of Collective Bargaining Agreements (CBAs) in alignment with business operations.

Manages contract negotiations including Memorandum/Letters of Understanding (MOU/LOU), & arbitration management.

Responds to Unfair Labor Practice (ULP) & National Labor Relations Board (NLRB) charges in conjunction with direction from Trinity Health Labor Strategy & outside counsel.

Manages strike response planning & workforce continuity ensuring effective replacement strategy, mitigation plans, & resources.

Facilitates Mutual Interest meetings to strengthen labor-management relationships, promote transparent communication, & proactively address issues before they escalate.

Leads Effects Bargaining Meetings through negotiation between Trinity Health management & union leadership.

Conducts manager education regarding contract terms to ensure consistent application of the CBA.

Collaborates with Labor Strategy Team to coordinate & participate in local response strategies including petition response and union election vote management, educational training about unionization campaigns, layoffs, closure of locations, etc. for both leaders & colleagues.

Minimum Qualifications

Bachelor's degree in Human Resources Management, Business Administration, Labor & Industrial Relations or a related field.

Five (5) years of progressive colleague & labor relations experience, including collective bargaining & program development; or an equivalent combination of education & experience.

Previous people management or team leadership experience

Additional Qualifications (nice to have)

Master's degree

Experience in a health system/healthcare environment

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations. Frequent

Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent

Perform manual dexterity activities & / or grasping / handling. Frequent

Ability to climb, kneel, crouch & / or operate foot controls. Occasional

Use a computer / other technology. Frequent

Sit with the ability to vary / adjust physical position or activity. Frequent

Maintain a safe working environment & use available personal protective equipment (PPE). Continuous

Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

Abili