SoHo Retail Store Manager

Overview

The Store Manager is a dynamic leader responsible for driving profitability, overseeing operations, and delivering exceptional customer experiences. They manage performance, staffing, training, payroll, and building maintenance while developing strategies to meet sales goals. Through mentorship and team development, they foster strong retail skills and ensure outstanding customer service. Community involvement is integral to our culture at Aviator Nation. Store Managers are responsible for promoting a fun, exciting atmosphere by curating and hosting live music events for our community.

Key Responsibilities

Lead and manage all store staff, ensuring accountability and high performance

Set and achieve sales goals through planning and team engagement

Provide coaching, feedback, and performance evaluations for employees

Oversee hiring, training, and scheduling of staff

Manage employee issues and grievances

Ensure exceptional customer service and resolve escalated issues

Analyze sales data to develop business strategies and report KPIs

Maintain accurate inventory levels and manage stock counts

Partner with Inventory Manager and Assistant Manager to maintain store presentation

Support omni-channel sales and fulfillment processes

Ensure daily operations, restocks, and store standards are consistently met

Host monthly store events to boost sales and community presence

Participate in open houses

Attend local business organization meetings

Foster relationships with local businesses and neighbors

Seek out sponsorship for food and beverage

Skills & Requirements

People management experience is a must.

Must be able to develop, coach, and be transparent with employees while holding the team accountable to rules and conduct in a respectful and professional manner

3-5 years of experience managing in a similar role

Positive, outgoing, and encouraging attitude!

Professional appearance, must follow AVN presentation standards

Strong communication, leadership, and interpersonal skills

Attention to detail and organizational ability

Analytical and computer skills

Flexible availability, including weekends and holidays

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time

Ability to move and lift equipment and supplies of up to 30 pounds

Vision abilities include close, distance, color peripheral, and depth perception

Noise level in the work environment is moderate

This job description is not exhaustive, and you may be required to carry out other duties as requested.

Benefits

Medical, Dental, Vision

Paid Time Off (PTO)

Pet insurance

401K match

Sales and retention incentive bonuses

Employee Assistance Program (EAP)

Monthly clothing allowance

Generous employee discount

Friends and family discount

Free fitness classes at our Santa Monica RIDE studio

Generous discount on all Dreamland events, food, and beverages

Travel opportunities for national events, festivals, and store build-outs

An appropriate range of pay for this position is $35-$45/hr DOE.

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.