Solid-State Drive (SSD) Senior Failure Analysis Engineer

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Global Quality (GQ) Non-Volatile Memory Quality Reliability Assurance (NVMQRA) Returned Material Authorization (RMA) Failure Analysis (FA) Engineer at Micron Technology, you will perform advanced system-level failure analysis of customer-returned products while leveraging AI-enabled diagnostic tools, data analytics, and automation technologies to accelerate root-cause determination. You will collaborate with cross-functional engineering teams to drive corrective actions, quality improvements, and customer satisfaction initiatives. In addition, you will lead strategic projects focused on AI transformation, process automation, operational excellence, and continuous improvement of Failure Analysis capabilities across the organization.

Responsibilities and Tasks

Perform FA of Customer Returns

Understand customer failure mode and observed fail conditions

Perform initial FA, including usage of Agentic-AI tool

Replicate customer test environment

Perform Automated Test Equipment (ATE) analysis and interpret results

Perform detailed fault isolation once failure has been confirmed

Collaborate with cross-functional resources and support groups to identify root cause and corrective action

Summarize findings and submit for Component / Firmware / Module FA

Provide FA Diagnostic Reports to Internal Customers

Verify summarize analysis at electrical and physical level

Identify potential risks to external customers

Communicate with respective Business Unit(s) (BU) on potential impact to customers

Provide formal FA reports with findings

Provide regular updates through interim reports and conference calls

Manage Communication of FA Results to Internal Teams

Provide additional information to enable identification of root cause/corrective action

Ask detailed and follow up questions as necessary to provide an adequate customer response

Analyze data from various sources for trends and variations

Drive overall process and product quality improvement

Record FA results and usage statistics in internal tracking system

Create and distribute FA status reports

Maintain Knowledge of Product Drive Capabilities and Characteristics

Stay current on latest technology and AI development

Maintain operational knowledge on FA diagnostic tools and methodologies

Comprehend qualification data and potential impact to customer operation

Stay current on common customer applications

Partner with customer support team for quality project initiative

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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