Specialist – Corrigo Technical

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

The Corrigo Technical Specialist & Deployment serves as a hybrid role combining critical system administration, technical support, and full-cycle platform deployment responsibilities. This position is essential for maintaining platform stability, driving successful implementations, and ensuring optimal performance across all JLL regions (APAC/EMEA/NAM/LATAM). The role holder will deliver end-to-end Corrigo platform solutions from initial deployment through ongoing optimization and technical support.

Technical Support & System Administration

Provide Tier 1 and 2 technical support with tailored configurations; manage data change requests and ticket-based system admin support

Troubleshoot and resolve complex integration, database, and system errors; coordinate with stakeholders and engineering teams on escalated issues and product enhancements

Administer core platform areas including users, properties, work types, maintenance schedules, and equipment/assets

Platform Deployment & Implementation

Lead end-to-end Corrigo platform delivery from kick-off through go-live and post-launch stabilization for new and existing clients

Conduct implementation workshops, stakeholder interviews, and product demonstrations; develop Business Requirement Documents (BRD) for integration projects

Perform data collection, validation, system configuration, and testing to meet client requirements and close deployment gaps

Optimize auto-assignment configurations, manage NTE parameters, and ensure data integrity, security, and compliance across all regional accounts

Platform Optimization & Governance

Monitor performance metrics, conduct configuration and data audits, and implement workflow improvements ensuring SOCR compliance and data governance adherence

Reporting, Analysis & Knowledge Management

Develop comprehensive documentation including integration guides, user manuals, process maps, and knowledge articles

Design and maintain interactive dashboards and reports using BI tools (Tableau, Power BI); manage ETL processes ensuring data accuracy

Analyze workflow performance, team metrics, and user needs to drive continuous improvement

Training, Version Management & Additional Support

Conduct new hire and refresher training sessions

Discover and master new Corrigo Enterprise and Client Portal features introduced during version upgrades and service updates, leveraging these as efficiencies for Account Teams

Manage system decommissioning processes including governance approvals, data backup, and disconnection procedures

Support ad hoc initiatives including process improvements, executive dashboards, boot camps, and professional development programs

Participate in professional and personal development programs

Performance objectives

Deliver End-to-End Solutions: Consistently resolve technical challenges and deployment initiatives within SLA, ensuring seamless platform adoption and business continuity

Drive Technical Excellence: Research, diagnose, and troubleshoot system issues; identify innovative solutions that enhance operational efficiency and close operational gaps

Ensure Compliance & Data Integrity: Maintain strict adherence to data governance policies, security protocols, and regulatory requirements across all platform activities

Optimize Performance & User Experience: Proactively monitor metrics, drive behavioral change, and implement improvements that enhance workflow efficiency and exceed client expectations

Provide Timely & Accurate Support: Execute strategic issue management through effective prioritization, escalation, and resolution, minimizing business disruption

Foster Continuous Improvement: Demonstrate ongoing professional growth and identify process efficiencies that deliver measurable value to the organization

Key skills

Technical Skills

Strong understanding of data extraction, transformation, and loading (ETL) processes

Proven aptitude for advanced use of business technology platforms

Knowledge and understanding of facility management technology platforms is an advantage

Experience in developing and maintaining integration documentation

Advanced Excel skills

Experience with BI tools such as Tableau, Power BI, or similar platforms

Analytical & Problem-Solving Skills

Superior analytical, logical and technical problem-solving skills with the ability to provide effective and efficient resolutions

Proven ability to think strategically and understand tasks in the context of business objectives

Communication & Interpersonal Skills

Strong technical and interpersonal communication

Exceptional attention to detail – both verbal, written, and numerical

Management & Leadership Skills

Extensive experience in stakeholder management, change management, vendor management, and risk management

Experience with project and stakeholder management

Sound planning and organizational skills to prioritize work and meet tight deadlines

Results-driven with a strong sense of ownership

Team & Adaptability Skills

Ability to work well in a team-based environment with flexibility and ability to readily adapt to changing situations

Proven ability to work effectively in a team

Employee specification

Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines

With 2-5 years’ experience in helpdesk service delivery

Demonstrated experience in Helpdesk Delivery, Technical Support, and Administration

Project Management experience is preferred but not required

Data management experience is preferred but not required

Relevant certifications (e.g., ITIL, PMP) are a plus

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process